Front Desk Sales Associate

Massage Envy Franchising, LLC; Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to create a welcoming environment and ensure exceptional customer experiences. This role involves managing appointment bookings, providing information about services, and promoting membership options. The ideal candidate will thrive in a fast-paced setting, demonstrating excellent communication and organizational skills. Join a team that values customer satisfaction and offers a supportive work environment with competitive benefits. If you are passionate about customer service and eager to contribute to a dynamic team, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Plans

Paid Time Off

401K Package

45% Discount on Products

Employee Referral Bonuses

Free Monthly Massage/Skincare Services

Qualifications

• Strong focus on customer service and sales with previous experience preferred.
• Ability to manage a busy front desk efficiently and multitask.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Provide information on services and maintain a clean front desk area.

Skills

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Basic Software Applications

Job description

Overview

Position Overview

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
• Provide accurate information regarding services, products, and promotions to guests.
• Maintain a clean and organized front desk area.
• Address and resolve guest inquiries and concerns promptly and effectively.
• Assist in promoting membership options, retail products, and additional services.
• Support the overall team in reaching sales and operational goals.

Requirements

• High school diploma or equivalent required; further education in hospitality or business is a plus.
• Previous experience in customer service or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy front desk efficiently.
• Proficient in computer operations and basic software applications.
• A positive attitude with a strong commitment to customer satisfaction.

Benefits

• $14 - $15 per hour based on experience & availability.
• Excellent medical, dental, and vision plans
• Paid time off
• Comprehensive 401K package
• 45% discount on products
• Employee referral bonuses
• ·Free monthly massage/skincare services

About PCRK Group

PCRK Group is headquartered in Phoenix, Arizona. We own and operate 131 Massage Envy locations throughout multiple states. At the PCRK Group we take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today!

Salary

$14.00-$15.00

Job ID

2025-234279