Front Desk Receptionist (Day/Night)

TN United Kingdom; Horley; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Receptionist to join their dynamic team in Horley. This role offers an exciting opportunity to provide exceptional service to guests, manage check-ins and check-outs, and ensure a welcoming atmosphere. With a focus on high-quality service, you will coordinate with various departments and handle guest inquiries efficiently. The position comes with competitive salary and benefits, including holiday entitlement and career growth opportunities within a rapidly expanding group. If you thrive in a fast-paced environment and have a passion for hospitality, this could be the perfect role for you!

Benefits

Free meals on duty

Uniform provided and dry cleaned

Complimentary on-site parking

Discounted rates for friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Qualifications

• Strong organizational and attention to detail skills.
• Excellent communication skills in English.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Provide information about hotel services and handle inquiries.

Skills

Customer Service Orientation

Organizational Skills

Multitasking

Communication Skills

Teamwork

Education

Experience in a 4-star hotel

Tools

Opera PMS

Job description

Job Title: Front Desk Receptionist (Day/Night), Horley

Client:

Sofitel London Gatwick

Location:

Horley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1e178f6cb4f7

Job Views:

10

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Salary – £23,920 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

Additional Benefits:

• Free meals on duty
• Uniform provided and dry cleaned
• Complimentary on-site parking during shifts
• Discounted rates for friends & family at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Introduce a friend scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

About us...

Sofitel London Gatwick combines style and convenience, featuring 518 spacious rooms, diverse restaurants and bars, gym facilities, and 14 conference rooms for up to 300 guests. An exclusive walkway connects directly to the airport's North Terminal.

Responsibilities...

• Greet guests warmly and professionally
• Manage check-in and check-out efficiently
• Provide information about hotel services and local area
• Handle inquiries and resolve issues promptly
• Coordinate with other departments for seamless service
• Answer calls, allocate rooms, and prepare bills

Candidate Profile...

• Natural high-quality service orientation
• Strong organizational and attention to detail skills
• Ability to multitask and stay calm under pressure
• Excellent communication skills in English
• Professional appearance
• Team player with a positive attitude
• Experience in a 4-star hotel preferred
• Opera PMS experience is a plus

Career Growth...

We are expanding rapidly, offering opportunities for career progression within the Arora group across various properties and brands.