Front Desk Receptionist

Brackenberry; London; On-site; Full time

Job summary

A leading company in Westminster is seeking a Front Desk Receptionist for a temporary role, potentially extended. In this position, you will be the first point of contact at their Housing Service Centres, providing outstanding customer service to residents facing housing issues or requiring access to council services.

Qualifications

• Strong customer service skills with empathy.
• Ability to manage priorities in a busy environment.
• Experience in handling difficult interactions effectively.

Responsibilities

• Provide professional and efficient customer service at reception.
• Manage appointment bookings and resident visit logs.
• Assist vulnerable residents and refer them for support.

Skills

Customer service orientation

Excellent verbal communication

Written communication

Resilience

Organizational skills

Team-oriented

Empathy

Job description

We are working closely alongside a Local Authority in Westminsterto assist with the appointment of aFront Desk Receptionist, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.06 - £24.67 per hour

Summary:

As the first point of contact at Westminster City Council's Housing Service Centres, you will deliver exceptional customer service to residents, helping them access support, resolve housing issues, and navigate council services. Your presence will play a key role in enhancing both resident satisfaction and the reputation of the Housing Services team.

Responsibilities:

• Provide professional, friendly, and efficient customer service at reception.
• Manage appointment bookings, resident visit logs, key access requests, and rooftop access.
• Handle challenging situations and customer complaints with empathy and professionalism.
• Assist vulnerable residents, including making referrals for support where necessary.
• Collaborate with key teams including Housing Officers, Income Officers, Leasehold Advisors, and Repairs Surveyors.

Requirements:

• Strong customer service orientation with a professional and empathetic manner.
• Excellent verbal and written communication.
• Resilient and able to manage difficult interactions calmly and effectively.
• Highly organised with the ability to manage priorities in a busy environment.
• Collaborative and team-oriented.
• Committed to upholding equality, diversity, and inclusive service provision.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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