Front Desk Officers (Many Vacancies)

OAKTREE CONSULTING; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is looking for an Outbound Call Associate to proactively engage with customers, gather crucial information, and provide excellent customer service. The ideal candidate will have a diploma, strong communication skills, and some experience in a call center environment. You will contribute to achieving key performance indicators while resolving customer queries efficiently.

Qualifications

• Minimum C5 for English O level.
• Preferably 1 to 2 years in call center/service industry.
• Pleasant disposition with good communication skills.

Responsibilities

• Engage customers to gather information through surveys.
• Achieve key performance indicators.
• Provide quality customer service over phone/email.

Skills

Communication

Fluency in a second language

Customer Service

Typing Skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.