Front Desk Manager Marriott Alabama

Marvin Love and Associates; Birmingham; On-site; USD 65,000; Full time

Job summary

A reputable hospitality company is seeking an experienced Front Desk Manager for a Marriott property in Alabama. The candidate will oversee front desk operations, ensuring exceptional guest experiences through team management, customer service, and operational efficiency. Required qualifications include proven leadership skills and familiarity with hotel management software.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Free Food & Snacks

Qualifications

• Proven experience as a Front Desk Manager or similar role in a hospitality environment.
• Strong customer service skills and a commitment to guest satisfaction.
• Excellent leadership and team management abilities.

Responsibilities

• Supervise front desk staff and ensure they provide outstanding customer service.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency.

Skills

Leadership Skills

Customer Service

Communication Skills

Education

High School Diploma

Degree in Hospitality Management

Tools

Hotel Management Software

MS Office

Job description

Title: Front Desk Manager

Location: Marriott, Alabama

Compensation: $65,000 annually plus up to 10% annual incentive

Marvin Love and Associates is seeking an experienced and dedicated Front Desk Manager for a renowned Marriott property in Alabama. In this role, you will be responsible for overseeing the front desk operations to ensure exceptional guest experiences. Your leadership will be vital in managing the front desk team and ensuring that they provide prompt, courteous service. You'll handle guest check-ins and check-outs, resolve any issues that may arise, and maintain a smooth workflow throughout the front desk operations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Responsibilities

• Supervise front desk staff and ensure they provide outstanding customer service.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
• Manage reservations and accommodate guest requests to maximize satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure clean and safe facilities.
• Monitor the front desk’s performance metrics and implement improvements as needed.
• Maintain a positive work environment and foster teamwork among staff.

• Proven experience as a Front Desk Manager or similar role in a hospitality environment.
• Strong customer service skills and a commitment to guest satisfaction.
• Excellent leadership and team management abilities.
• Familiarity with hotel management software and MS Office.
• Outstanding communication and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent is required; a degree in Hospitality Management is preferred.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources