Front Desk Manager Front Office · The Balmoral, Edinburgh, United Kingdom

Rocco Forte Hotels Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Rocco Forte Hotels as a Front Desk Supervisor at The Balmoral in Edinburgh. This role involves overseeing front desk operations, providing exceptional guest service, and training team members. Ideal candidates will possess a passion for hospitality, strong leadership skills, and prior experience in luxury hotel settings.

Benefits

Discounted rates across our collection of iconic hotels

Extensive learning and development opportunities

Meals on duty, laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Qualifications

• Enthusiastic and dedicated individuals with high personal and professional standards.
• Proven experience in a luxury or 5-star hotel environment.
• Ability to work a flexible schedule, including weekends and evenings.

Responsibilities

• Oversee daily front desk operations including guest check-ins and check-outs.
• Provide training and support for front desk team members.
• Ensure compliance with hotel policies, procedures, and safety standards.

Skills

Communication

Leadership

Team spirit

Customer service

Education

Experience as a Front Desk Supervisor or Manager in luxury hotels

Tools

Property management systems (e.g., Opera)

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since opening in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of their location and team members, encouraging them to be their authentic selves while providing a local, genuine experience to our guests.

As a valued part of the Forte family, you will:

• Be the friendly, confident face behind our reception desk
• Offer our guests a warm, intuitive, and personalized greeting
• Oversee daily front desk operations, including guest check-ins and check-outs
• Work closely with all departments to create a seamless and unique experience for our guests
• Provide training and support for front desk team members to ensure they are knowledgeable and efficient
• Be knowledgeable about the hotel and our products
• Ensure compliance with hotel policies, procedures, and safety standards

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• High personal and professional standards
• Excellent communication skills with colleagues and guests
• Good practical knowledge of the role and product
• Enthusiasm for learning and personal growth
• A passion for delivering service excellence
• Genuine pride in their work
• Team spirit and trustworthiness
• Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
• Strong leadership and team management skills
• Proficiency in property management systems (e.g., Opera)
• A warm, polished, and professional demeanor
• Ability to work a flexible schedule, including weekends and evenings

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognized and rewarded, making it an ideal place for those seeking growth and excellence in hospitality.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme

Ready to take the next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a family-like culture, combined with the passion, commitment, and desire from team members to delight guests and serve one another.