Front Desk Lead – Premium Office Building

LAH Property Marketing Ltd; Ealing; À distance; GBP 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Pension

Life Assurance

24/7 virtual GP

Wellbeing resources

Discounts across retailers

LAH Academy training and development

Referral programme

Résumé du poste

LAH Property Marketing Ltd is seeking a Front of House Receptionist for a premium commercial building in London. You will welcome tenants, visitors and contractors, ensuring a warm, professional first impression and a polished reception environment on-site.

The role operates Monday to Friday, 8:30am to 5:30pm, with a focus on impeccable presentation, reliability and strong communication. On-site duties include coordinating with the Building Management team and supporting occupier engagement

Responsabilités

• providing a warm and professional welcome for tenants, visitors and contractors
• managing busy periods confidently and courteously
• supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• preparing refreshments for guests where required
• supporting minor building queries and directing issues to the right parties
• maintaining a reception environment that is organised, presentable and professional
• supporting added-value services and occupier experience initiatives where agreed for the building
• carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
• communicating professionally with tenants, visitors, colleagues and service partners
• producing short update reports and handovers as required
• assisting with tenant messaging, notices and general building communication where required
• preparing newsletters, occupier updates or promotional communications where required
• using agreed communication tools, including Canva where appropriate, to support tenant engagement
• maintaining high standards of presentation, conduct and reliability
• ensuring consistent attendance and punctuality
• following building procedures and supporting health and safety standards
• representing the building and LAH in a professional and positive manner at all times
• managing the reception confidently on a day-to-day basis
• prioritising tasks effectively during busy and quieter periods
• using initiative and judgement appropriately
• escalating issues to the right person when needed
• liaising with contractors, cleaners, security and building management to help maintain standards
• researching and introducing suitable added-value ideas where agreed
• helping to coordinate occupier engagement, pop-up or community initiatives where required
• using judgement to identify issues on site and escalating them appropriately to building management or service partners
• Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
• We are seeking a proactive and professional Front of House Receptionist to deliver an outstanding first impression in a premium commercial building.
• The role is site-based in London, supports tenants and visitors, and requires reliable, punctual, and confident communication across multiple stakeholders.

Description du poste

LAH Property Marketing Ltd is seeking a Front of House Receptionist for a premium commercial building in London. You will welcome tenants, visitors and contractors, ensuring a warm, professional first impression and a polished reception environment on-site.

The role operates Monday to Friday, 8:30am to 5:30pm, with a focus on impeccable presentation, reliability and strong communication. On-site duties include coordinating with the Building Management team and supporting occupier engagement