Front Desk Coordinator

WC Smith; Woodley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading multidisciplinary real estate company is seeking a Front Desk Coordinator to provide exemplary customer service and assist with administrative tasks. The successful candidate will have at least two years of experience in a similar role, strong organizational and communication skills, and proficiency in MS Office. Compensation ranges between £20.00 and £23.00 per hour, along with full-time benefits including health and retirement plans.

Benefits

Health Insurance

Dental Insurance

401k Plan with company match

Paid Time Off

Qualifications

• At least two years of experience as a front desk coordinator or concierge in residential or hospitality.
• Ability to reliably commute to the property for scheduled shifts.
• Ability to successfully pass a background screen including credit and criminal.

Responsibilities

• Answer and route all incoming calls using a multi-line telephone.
• Greet all residents and visitors in a friendly and professional manner.
• Provide general information regarding property functions.

Skills

Customer Service Orientation

Organizational Skills

Communication Skills

Proficiency with MS Office

Experience with Yardi

Education

High school diploma or equivalent

Job description

Overview

Front Desk Coordinator at WC Smith - 2800 Woodley Apartments. This individual is responsible for providing exemplary customer service to residents and guests and for assisting the management office with administrative and maintenance tasks in accordance with the goals, policies and procedures.

Responsibilities

• Using a multi-line telephone, answer and appropriately route all incoming calls.
• Greets all residents and visitors in a friendly and professional manner.
• Provide general information regarding property functions and respond to routine inquiries regarding the property and contact information.
• Take telephone messages for staff when requested.
• Receive, sort and distribute incoming mail.
• Receive and log incoming packages and certified mail.
• Issue packages to residents.
• Responsible for general maintenance of reception area.
• Light cleaning when needed.
• Demonstrate an understanding and commitment to fair housing, equal employment and racial/ethnic diversity policies at all times.

Requirements

• High school diploma, or equivalent, preferred.
• At least two years of experience as a front desk coordinator or concierge in residential or hospitality.
• Proficiency with MS Office applications (Outlook, Word and Excel).
• Prior experience with Yardi is strongly preferred.
• Excellent organizational skills, with ability to work under limited supervision while maintaining a high degree of accuracy and production.
• Superb customer service orientation and effective oral and written communication skills, along with a positive and professional attitude.
• Ability to reliably commute to the property for the scheduled shifts.
• Ability to successfully pass a background screen including credit and criminal and maintain a record that satisfies these requirements.

Compensation and Schedule

The position hours are Monday and Tuesday from 7:30am to 3:30pm, and Friday and Saturday from 3:00pm to 11:00pm. An ideal applicant would have a flexible schedule to accommodate the needs of the property. Salary range: 20.00 to 23.00 per hour.

Benefits for Full-Time Employees

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Advocate
• Flexible Spending Account (FSA)
• Company-paid Health Advocate
• Life Insurance and AD&D
• Short-term and Long-term Disability
• 401k Plan with company match
• Paid Time Off
• Ten paid holidays
• Pre-tax Commuter Benefits
• Employee Assistance Program
• Legal Insurance
• Free parking

About WC Smith

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there.

We are looking for self-starters and go-getters who demonstrate resourcefulness, enthusiasm, and relationship-building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment with opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. If you need assistance or accommodation, you may reach us at [e-mail] or 202-465-7075.

WC Smith does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees. For future partnership inquiries, please contact [e-mail].