Front Desk Associates, St. James

Equinox; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary membership

Personal training

Spa access

Job summary

Equinox is looking for energetic Front Desk Associates in Greater London to welcome members and guests, scan IDs, and answer inquiries. You will maintain accurate member accounts, handle phone and email inquiries, and help ensure a welcoming, efficient club experience.

You will work as part of a friendly team, support other departments, and contribute to a premium health and fitness environment with a focus on outstanding customer service.

Qualifications

• Candidates must demonstrate excellent customer service.
• Strong communication skills, both in person and over the phone.
• Proficient with computers and standard office software.
• Energetic, friendly, and reliable team player.

Responsibilities

• Greet members and guests professionally.
• Scan membership IDs upon entry.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members' accounts when needed.
• Maintain an orderly and clean work area.
• Support opening/closing/mid-day shifts as required.
• Tour members and assist with directions.
• Provide the highest level of customer service to members, prospective members, and guests.
• Assist other departments with related tasks as needed.

Skills

Customer service

Communication

Computer literacy

Energetic

Job description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization

Key Responsibilities

• Professionally greet members and guests
• Scan membership ID's upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Personal Attributes and Skills

• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United Kingdom.