Front Desk Associate - OneCoWork Preston

OneCoWork Global SLU; Preston; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to enhance the workspace experience for its members. In this pivotal role, you will be the friendly face that greets visitors and manages daily operations, ensuring a welcoming atmosphere. Your responsibilities will include overseeing front desk activities, facilitating community events, and providing exceptional customer service. This vibrant coworking space offers a dynamic environment filled with diverse professionals, opportunities for growth, and a culture that values inclusivity and ambition. If you thrive in fast-paced settings and have a passion for community engagement, this role is perfect for you.

Benefits

Dynamic international team

Opportunities for growth and professional development

Regular after-work events

Unlimited free coffee, tea, and refreshments

Qualifications

• Experience in customer service or hospitality is beneficial but not essential.
• Strong verbal and written communication skills are a must.

Responsibilities

• Be the first point of contact for members, creating a welcoming atmosphere.
• Oversee daily operations and ensure facilities are operational.

Skills

Customer Service

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Passion for Community Building

Tools

Microsoft Excel

Microsoft Outlook

CRM Systems

Job description

Front Desk Associate – OneCoWork Winckley Square

At OneCoWork, we are on a mission to bring joy to the world of work. By embracing our core values of Passion, Inclusivity, Diversity, and Ambition, we create an outstanding workplace experience for modern professionals.

We are looking for a Front Desk Associate to join our team at OneCoWork Winckley Square. You will play a key role in delivering a first-class experience for our members while overseeing the day-to-day operations of the workspace. From managing front desk responsibilities to ensuring excellent customer service, you will be the friendly face that makes our community feel welcome.

Key Responsibilities

Front Desk & Operations

• Be the first point of contact for members, visitors, and guests, creating a warm and welcoming atmosphere.
• Oversee the daily opening, set-up, and closing of the workspace, ensuring facilities such as meeting rooms, kitchen areas, and coffee stations are fully operational.
• Support the maintenance team by reporting any issues and ensuring the space is always in excellent condition.
• Handle post and package deliveries, distributing them to members as needed.
• Manage walk-ins, front desk security, and incoming calls.
• Process payments for room bookings, membership renewals, and additional services.
• Maintain and update our CRM system and internal databases for reporting to management.

Community & Events

• Research and propose engaging events and networking opportunities for our members.
• Foster a welcoming and community-driven atmosphere, where members feel supported and valued.
• Organise and host social and professional events to strengthen connections within the space.
• Manage and update the office and event calendar.

Sales & Onboarding

• Conduct tours of the space for prospective members, showcasing the benefits of joining OneCoWork.
• Ensure new members have an exceptional onboarding experience to enhance retention and satisfaction.

What We Are Looking For

• Experience in customer service, hospitality, or front desk roles is beneficial but not essential.
• Strong verbal and written communication skills.
• Excellent organisational and multitasking abilities.
• A passion for entrepreneurial communities and dynamic work environments.
• Comfortable with computer systems, including Microsoft Excel and Outlook.
• Availability to work Monday to Friday, with occasional weekend flexibility.

What We Offer

• £25,400 annual salary.
• A dynamic, international team with a fantastic company culture.
• Opportunities for growth and professional development, with direct access to the leadership team.
• A vibrant coworking space filled with like-minded professionals from diverse industries.
• Regular after-work events, including motivational talks, educational workshops, and social gatherings.
• Unlimited free coffee, tea, and refreshments!

If you are passionate about people, thrive in a fast-paced environment, and want to be part of a forward-thinking workplace, we’d love to hear from you!

Apply now and become part of the OneCoWork community!