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Front Desk Agent

Fairmont Hotels & Resorts

ST Andrews

On-site

GBP 24,000 - 28,000

Full time

29 days ago

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Job summary

Fairmont St. Andrews is seeking a Front Desk Agent to provide exceptional service as guests arrive and depart. The role emphasizes building relationships with guests, delivering a personalized luxury experience, and efficiently managing check-ins, up-selling, and administrative tasks.

Benefits

Competitive salary
Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events

Qualifications

  • Experience in a customer-facing role is an asset.
  • Fluency in additional languages is a plus.
  • Must be eligible to work in the UK.

Responsibilities

  • Greet and check-in guests while providing exceptional service.
  • Promote hotel facilities and enhance guest's stay through up-selling.
  • Perform various administration tasks including guest correspondence.

Skills

Service focused personality
Fluency in English
Customer service

Tools

Opera

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Job Title: Front Desk Agent

Location: St Andrews, Fife

Contract: Full-time and Part-Time contracts available

First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

A Little Bit About What You Will Be Doing

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalised experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Ensure all guest information is correct and entered correctly
  • To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
  • To actively promote the Fairmont Brand through adhering to our mission statement and values

Qualifications

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus
  • Must be Eligible to work in the UK

Additional Information

  • Competitive salary
  • Staff shuttle service to/from St Andrews
  • Complimentary staff canteen
  • 50% off dining in our Food and Beverage outlets
  • Employee rates for Spa treatments and green fees
  • Access to gym and pool services
  • Growth opportunities
  • On-the-job training
  • Regular social events
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