Front Desk Agent

Dorchester Collection; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Dorchester Collection as a Front Desk Agent, offering unparalleled service and hospitality. Enjoy extensive benefits including a fantastic employee bonus scheme, complimentary hotel stays, and opportunities for training and development. Bring your passion for customer service and communication to create a memorable experience for guests.

Benefits

Employee bonus scheme

Complimentary hotel stays with breakfast

50% discount at selected bars and restaurants

Vibrant social events

Competitive Private Pension Scheme

Training and development opportunities

£1,000 bonus for referrals

Immediate well-being advice access

Qualifications

• Strong communication skills with a customer service ethic.
• Comfortable communicating in English.

Responsibilities

• Act as hotel ambassador during guest check-in and upselling.
• Fulfill special requests from guests.

Skills

Communication

Customer Service

Job description

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We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Front Desk Agent at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and a competitive Private Pension Scheme
• Apprenticeship, training, and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well-being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for acting as a hotel ambassador during their day. This will include showing guests around during their check-in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservation instructions are being followed, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Front Desk Agent.

The items shared are the essence of a day in the life of a Front Desk Agent, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Front Desk Agent, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.