Front Desk Agent

Davidson Hospitality Group; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable experiences for guests. This role is pivotal in ensuring guests feel valued from the moment they arrive, providing exceptional service and handling check-ins and check-outs efficiently. With opportunities for career growth in a boutique hotel setting, you will collaborate with various departments to ensure seamless guest experiences. Join a team that prioritizes outstanding hospitality and offers a supportive work environment, where your contributions make a real difference in guests' stays.

Benefits

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Qualifications

• Previous experience in customer service, preferably in hospitality.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Provide exceptional customer service and handle guest check-ins.
• Respond to guest inquiries and resolve issues with professionalism.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Property Management Software

Job description

Property Description

Bungalow Hotel, located in the charming coastal town of Long Branch, New Jersey, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a boutique hotel that offers a unique and personalized guest experience. With positions available in hospitality, guest services, housekeeping, food and beverage, and more, there are abundant opportunities for career growth and advancement. Our hotel features stylish and modern accommodations, intimate settings, and a relaxed atmosphere, creating a welcoming work environment. As a member of the Bungalow Hotel team, you'll have the chance to provide exceptional service to our guests, work in a beachside location, and be a part of creating memorable moments for our visitors. Join us in delivering unparalleled hospitality and become a valued member of our team at Bungalow Hotel in Long Branch, NJ!

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests.

Salary Range

USD $19.00 - USD $19.00 /Hr.