Front Desk Advisor

LSEC; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

LSEC is looking for a Front Desk Advisor to join their Student Hub team in London. This role involves providing exceptional service to students and visitors, managing enquiries, and supporting college events. Ideal candidates should have strong communication skills and a proactive attitude, with responsibilities spanning from operational tasks to quality assurance initiatives.

Benefits

Annual leave of 27 days plus additional days over Christmas.

Pension schemes with employer contributions.

Employee Assistance Programme access.

Free onsite parking.

Cycle to work/bike loan scheme.

Annual season ticket loan.

Discounts for Teachers portal access.

Free Wifi access in 10,000+ locations.

Access to onsite gym and in-house restaurant discounts.

Qualifications

• Proactive and friendly personality with excellent communication skills.
• Ability to work flexible hours as required.
• Experience in a customer service role preferred.

Responsibilities

• Act as the first point of contact for all College enquiries and services.
• Maintain visitor security procedures and provide information on courses and events.
• Support student recruitment and participate in promotional events.

Job description

About the role:

About the Role
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider public—whether in person, by phone, or electronically.

Key Responsibilities

• Act as the first point of contact for all College enquiries and services
• Maintain safeguarding and visitor security procedures
• Provide accurate information on College courses, services, and events
• Operate the College switchboard and reception equipment
• Support student recruitment and participate in promotional events
• Maintain and update the College’s information bank
• Collaborate with the wider Student Hub team to ensure seamless service delivery
• Contribute to quality assurance and continuous improvement initiatives

Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.

About Us

The College

London South East Colleges (LSEC)is a leading further and higher education provider, with seven campuses across Bexley, Bromley, Greenwich, and Lambeth and c1000 staff. The College delivers a wide range of vocational courses, apprenticeships and degree programmes to over 13,000 students, designed to meet employer and industry needs.

Committed to transforming lives through the power of learning,the College plays a vital role in promoting social mobility, creating opportunities for learners of all backgrounds to achieve their potential. With state-of-the-art facilities and strong partnerships with employers and universities, the college equips students with the skills, confidence and opportunities needed for success in their careers and their lives.

As part of London & South East Education Group, the College is also the sponsor ofLondon South East Academies Trust. This growing and successful Multi-Academy Trust currently has a network of 13 mainstream, special and alternative provision schools across Bromley, Bexley, Surrey and Lambeth.

The Group has also recently launched a charity – the LASER Education Foundation. This organisation supports disadvantaged children and their families across the region, through a wide range of educational programmes and initiatives.

With a combined turnover of c£100m, the Group has ambitious growth plans. There has never been a better time to join this exciting organisation – and really make a different to people’s lives.

Benefits
Our benefits package includes annual leave of 27 days (excluding bank holidays) plus a further threedays over the Christmas break. We provide up to two more additional College closure days throughout the year, and also offer leave for volunteering.

Excellent pension schemes are offered, including employer contributions (Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Other benefits include:

• Access to our Employee Assistance Programme
• Free onsite parking
• Cycle to work/bike loan scheme
• Annual season ticket loan
• Access to the 'Discounts for Teachers' portal
• Free Wifi access in over 10,000 locations worldwide Eduroam
• Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments

Accreditations

As employers, we recognise and embrace our legal and quality-assurance framework responsibilities. We use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion.

We acknowledge that there is always more that we can learn and use these accreditations to provide us with an external lens and share/gain best-practice information.

Equal Opportunities

London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.

As a Disability Confident-Committed employer, we will offer an interview to any applicant that declares they have a disability and meets the minimum job role criteria.

If you have accessibility needs and/or require any adjustments for the application and interview process,please email us [e-mail]

In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity.Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.