frog - Public Sector Service Designer

Capgemini Invent; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the public sector is seeking a Service Designer to join their multidisciplinary team. The role involves designing user-centered public services, advocating for equity and sustainability, and collaborating with stakeholders. Ideal candidates will have experience in the public sector and a passion for improving human experiences. The position is based in London with flexible working options.

Benefits

Flexible Working

Employee Wellbeing Programs

Qualifications

• Experience with the Public Sector and GDS standards.
• Ability to obtain Security Check (SC) clearance.

Responsibilities

• Design and improve public services, advocate for user needs.
• Support organizational and policy design, analyze service failures.

Skills

User-Centered Design

Agile Methodologies

Stakeholder Engagement

Job description

Join to apply for the frog - Public Sector Service Designer role at Capgemini Invent.

Why Join frog
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, harnessing the power of data and technology. We’re inventing the future of customer experiences through market-defining business models, products, services, brand engagements, and communications.

Culture and Values
Joining frog means joining a global network of studios with a vibrant in-person and virtual culture. Frogs are curious, collaborative, and courageous, passionate about improving the human experience. Our culture is open, flexible, inclusive, and engaging, empowering you to make your mark on every project and community.

Role Overview
As a Service Designer, you will be part of a multidisciplinary team leading the strategic design, prototyping, and building of public services. You will collaboratively develop user-centred, equitable, sustainable, and accessible services, focusing on population-scale problems and designing services at scale.

Key Responsibilities
Design and improve public services, test and iterate policies like digital services, advocate for user needs, work in agile multidisciplinary teams, promote justice, equity, inclusion, and environmental sustainability, support organizational and policy design, use evidence to inform decisions, analyze service failures, engage stakeholders through workshops and co-design methods, visualize and prototype ideas, mentor colleagues, and contribute to the design community.

Candidate Profile
Ideal candidates will have experience with the Public Sector and GDS standards, confidence leading sessions with senior clients, a passion for creating supportive environments, and the ability to obtain Security Check (SC) clearance. Residing continuously in the UK for the last 5 years is required.

Application Process
Include a link to your portfolio on your CV, highlighting relevant work. Applications without a portfolio will not be accepted.

Additional Information
We promote inclusion, flexible working, and employee wellbeing. Capgemini is committed to social responsibility and sustainability, recognized as one of the most ethical companies globally. The role is based in London with flexible assignment locations.