FRIGHT NIGHTS Maze Team Leader

Merlin Entertainments Group; Chertsey; On-site; Part time

Job summary

A leading company in the entertainment industry seeks a Maze Team Leader for its seasonal operations at Thorpe Park. The role involves overseeing a team and ensuring efficient attraction operations during FRIGHT NIGHTS, promoting a fun and safe environment for both employees and guests. This full-time opportunity provides attractive perks like discounts and free tickets.

Benefits

Merlin Magic Pass: 20 free tickets

25% discount in retail shops and restaurants

40% discount online off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training & development

Access to Perks at Work discounts

Qualifications

• Experience as a duty manager is desirable.
• An awareness of theme park operation and the entertainment industry is desirable.

Responsibilities

• Leading a team of Senior Event Hosts & Event Hosts.
• Manage the daily operations of FRIGHT NIGHTS attractions.
• Proactively manage team welfare including absence and safety concerns.

Skills

Strong communication

Time management skills

Experience in people managing

Strong operational knowledge

Job description

What you'll bring to the team

Maze Team Leader

Location:Thorpe Park,

Hours:Full time, part time, weekends & holidays

Contract Type:Seasonal, until November 2025

To support the Resort Entertainments department in supervising and driving the department standards and vision including: Day to day duty managing, operationally driving standards, and consistently motivating the seasonal Hosts and Performers towards delivering compelling entertainment.

Responsibilities:

• Leading a team of Senior Event Hosts & Event Hosts throughout the FRIGHT NIGHTS event operation.
• Lead the daily setup, operation, and close-down of FRIGHT NIGHTS attractions, ensuring all offerings open on time, operations remain efficient, and cleanliness standards are met.
• Action previous day's Maze 1 handovers, addressing issues in staffing, training, cleanliness, ticket sales, utilisation, and downtime.
• Proactively manage team welfare including absence, sickness, lateness, safety concerns, and near misses.
• Conduct informal/formal investigations and performance management, including RD’s and disciplinary actions.
• Lead guest recovery and queue line management during attraction incidents or downtimes; ensure consistent messaging is understood and communicated by Senior Hosts.
• Support on-site incident response involving the hosting team, taking ownership of resolution and follow-up actions.

Qualifications & Experience

• Strong communication
• Time management skills
• Experience in people managing.
• Must have strong operational knowledge
• Duty manager experience is desirable.
• An awareness of theme park daily operation and the Entertainments industry is desirable

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

From GBP £13.00/Hr.