Fresh Food Manager

Morrisons; West Oxfordshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

Morrisons is seeking a Fresh Food Manager to lead a team in delivering exceptional customer service and ensuring product availability. This role involves managing people routines, training, and collaborating with other departments. The ideal candidate will have retail experience and a passion for customer satisfaction.

Benefits

15% uncapped Morrisons discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Private Aviva Healthcare plan

Annual bonus scheme

Generous pension contributions

4x life assurance via our pension scheme

Enhanced maternity, paternity, and adoption schemes

Perks with over 850 retailers through 'My Morri' discount platform

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills.
• Ability to build and maintain stakeholder relationships.

Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Ensure market-leading product availability across the store.
• Manage all people routines, including scheduling and performance.

Skills

Communication

Team Management

Customer Service

Flexibility

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting a high-performing Fresh Food Manager to help our business continue to grow and succeed.

Our Fresh Food Managers take pride in product availability, putting the customer at the heart of everything we do, and delivering exceptional customer service by listening and responding to our customers.

Key Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Respond to customer feedback and adapt accordingly.
• Ensure market-leading product availability across the store.
• Collaborate with other managers to lead a supportive, performance-driven department.
• Manage all people routines, including scheduling, absence, performance, and talent development.
• Deliver training to build team capability and confidence.
• Enable colleagues to work confidently across various departments.
• Identify and develop talent within the department.
• Build effective relationships with other departments.
• Lead colleagues to achieve outstanding performance against targets.
• Take a leadership role within the store.
• Plan resources thoroughly.

What We Offer

As a vital part of our business, you will receive excellent training, support, and development opportunities, along with a competitive salary and benefits:

• 15% uncapped Morrisons discount (in-store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Private Aviva Healthcare plan
• Annual bonus scheme
• Generous pension contributions
• 4x life assurance via our pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers through 'My Morri' discount platform

About You

If you have experience in retail, hospitality, service industries, or travel & tourism, and a passion for delivering exceptional customer service, we want to hear from you.

Requirements

• Experience managing a team in a fast-paced environment
• Excellent communication skills
• Ability to build and maintain stakeholder relationships
• Flexibility and adaptability to change
• Active listening and effective response to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About Us

With over 125 years of experience, we provide a unique shopping experience. With nearly 500 stores across the UK, our team works together to provide essentials, great service, and a vibrant shopping environment. We focus on freshness, preparing more fresh food in-store than any other supermarket, which makes us stand out.

At Morrisons, we believe in investing in our colleagues through industry-leading training programmes. Many store managers started on the shop floor, supporting colleagues and serving customers effectively because they understand the role firsthand.