French speaking Hotel Reservations Executive

French Selection UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious luxury hospitality group is looking for a Hotel Reservations Executive in London to manage reservations and bookings. The ideal candidate will be fluent in French and English and will provide exceptional service to international clients. Responsibilities include handling reservations, maximizing revenue, and ensuring smooth guest journeys. Prior experience in hospitality or customer service is preferred, and proficiency with Microsoft 365 is required. This role offers a dynamic work environment focused on guest experience.

Qualifications

• Fluent in French and English, both spoken and written.
• Previous experience in hospitality, reservations, or customer service preferred.
• Confident communicator with a warm and professional approach.

Responsibilities

• Manage reservations enquiries and bookings for luxury hotels.
• Deliver a first-class guest experience with attention to detail.
• Maximise room revenue through effective cross-selling and up-selling strategies.

Skills

Fluent in French

Fluent in English

Customer service

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft 365

Hotel CRM/reservation systems

Job description

Overview

French speaking Hotel Reservations Executive

London

Ref: 765CA

Company Profile

A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.

Responsibilities

Main duties: To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.

• Handle incoming room reservations in French and English
• Deliver a first-class guest experience with attention to detail and warmth
• Maximise room revenue through effective cross-selling and up-selling strategies
• Maintain detailed knowledge of multiple hotel properties, offers, and packages
• Liaise with internal departments to ensure smooth guest journeys
• Represent the brand professionally via phone, email, and online channels

Candidate Profile

• Fluent in French and English (spoken and written)
• Previous experience in hospitality, reservations, or customer service preferred
• Confident communicator with a warm and professional approach
• Organised, detail-oriented, and comfortable working in a fast-paced environment
• High standard of personal presentation and interpersonal skills
• Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage