French speaking Customer Service Representative

French Selection UK; Norwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic customer experience firm in Norwich is seeking a French speaking Customer Service Representative. The successful candidate will respond to customer inquiries, promote products, and contribute to sales targets. This role requires fluency in French and English and offers a salary of up to £30,000 per annum plus bonus with some work-from-home flexibility.

Qualifications

• Fluent in French and English, with excellent verbal and written communication skills.
• Proven experience in customer service or sales roles.
• Strong interpersonal, organisational, and multitasking abilities.

Responsibilities

• Respond to and resolve customer inquiries via multiple channels.
• Promote products and contribute to sales targets.
• Maintain CRM and accurate customer records.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong communication skills

Organisational skills

Job description

Ref: 761NR

Company Profile

A dynamic customer experience team supporting a well-established brand within the retail sector, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.

Responsibilities

French speaking Customer Service Representative
Location: Norwich
Hybrid work: Some work-from-home flexibility
Salary: Up to £30,000 per annum plus Bonus
Ref: 761NR

Main duties:
Respond to and resolve customer enquiries professionally, process orders, promote products, and contribute to sales targets while maintaining accurate customer records.

The role:
– Handle customer inquiries via phone, email, live chat, and in person in French and English
– Provide product and service information and recommend suitable solutions
– Process orders, returns, and exchanges efficiently
– Upsell and cross-sell to meet customer needs and sales goals
– Maintain CRM and customer records
– Manage and resolve complaints with empathy and professionalism
– Follow up on overdue invoices/accounts
– Collaborate with team members to improve service and processes

Candidate's Profile

– Fluent in French and English, with excellent verbal and written communication skills
– Proven experience in customer service or sales roles
– Strong interpersonal, organisational, and multitasking abilities
– Comfortable working to sales targets and KPIs
– Computer literate, ideally with ERP system experience

£25,000 – £30,000 base salary plus Bonus