French Speaking Customer Service and Recruitment Coordinator

AutoSmart International Ltd; Lichfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer service firm is seeking a French Speaking Customer Service and Recruitment Coordinator in Lichfield. This role involves supporting French franchisees, handling customer inquiries, and screening potential franchisees. The ideal candidate will have strong communication skills in French, customer service experience, and attention to detail. This position offers a salary of up to £30,000 with various employee benefits, including health care and a pension scheme.

Benefits

Salary of up to £30,000

Permanent contract

Company-wide training programme

Staff purchase scheme

Non-contributory private health care

Generous contributory pension scheme

Life insurance at three times salary

Employee assistance programme

Qualifications

• Fluency in both spoken and written French is essential.
• Experience in a telephone-based customer service or recruitment role.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Provide exceptional customer service to French-speaking clients.
• Screen and interview prospective French franchisees.
• Assist colleagues with French marketing programmes.

Skills

Fluent French

Exceptional communication skills

Customer service experience

Attention to detail

Problem-solving skills

IT skills including MS Office

Job description

French Speaking Customer Service and Recruitment Coordinator

Location Lichfield, Staffordshire, United Kingdom Salary Up to £30,000 Job type Permanent Vacancy Fluent Language French Category Customer Support, Customer Service, Graduate, Recruitment Job Reference FSCSRC Posted on 28 Aug 2025

Autosmart is an award-winning British manufacturer, rated as ‘Very Good’ to work for by employee engagement specialists, Best Companies. With franchisees operating in countries including France, Sweden, Germany, the Netherlands and more, we’re excited to offer a unique opportunity to join our international Customer Service team as a French Speaking Customer Service and Recruitment Coordinator, where you will use your exceptional people skills to help us achieve our 5-year growth plans for France.

In this dynamic role, you will use your fluent French language skills not only to support French franchisees, customers, and consumers in France, but also to be the first point of contact for prospective new French franchisees, completing the screening phase of the French franchisee recruitment process, reviewing CVs and completing exploratory first calls.

Our French Speaking Customer Service and recruitment coordinator you will:

• Use your exceptional fluent French language skills to create an impeccable end to end customer experience
• Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling order and export paperwork, and expertly resolving complaints
• Screen CVs and call prospective French franchisees, to explain our franchising business model and discuss their interest in the opportunity before referring them on to our franchise recruitment team
• Business wide, support Autosmart colleagues and team members with French country-specific activities, including supporting our French marketing programme
  

Our French Speaking Customer Service and recruitment coordinator will have:

• Exceptional communication skills with fluency in both spoken and written French
• Experience in a telephone-based customer service, customer relationship, customer account management or recruitment role
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between sites in Burntwood, Shenstone and Osny, France
  

What we can offer our French Speaking Customer Service and recruitment:

• Salary of up to £30,000 depending on experience
• Permanent contract of employment (Monday to Friday, 38. 5 hours, office-based)
• Company-wide training programme to develop key skills and a supportive and friendly team
• Staff purchase scheme –take home products for FREE
• Non-contributory private health care
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme
  

Apply today

If you want to work with a growing, award-winning organisation, rated as ‘Very Good’ to work for by Best Companies, apply today.

Screening for successful candidates will commence without delay, using the apply button and upload your CV.

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