Trilingual French speaking Customer Service Advisor

French Selection UK; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A well-established recruitment company in Watford seeks a French speaking Customer Service Advisor to provide excellent customer service and manage the ordering process. The ideal candidate should be fluent in French and have prior experience in customer service or sales support. This is a hybrid role with regular office attendance, offering a salary of up to £30,000 per annum.

Qualifications

• Fluent in French (written and spoken) is essential.
• Previous experience in customer service and/or sales support is essential.
• Must be proactive, confident and have a dynamic personality.

Responsibilities

• Provide excellent customer service and administrative support.
• Manage the ordering process from initial enquiry to delivery.
• Coordinate deliveries in line with client requirements.

Skills

Fluent in French (written and spoken)

Previous experience in customer service and/or sales support

Proactive, confident and dynamic personality

Excellent communication skills

Computer literate (MS Office, Internet)

Able to work in a fast-paced environment

Job description

Overview

Watford

Ref: 8199FC

Company Profile

A well-established and award-winning company with international operations.

Responsibilities

• Position: French speaking Customer Service Advisor
• Salary: up to £30,000 per annum
• Location: Watford
• Hybrid working: with regular office attendance
• Reference: 8199FC

Main Duties

• To provide excellent customer service and administrative support.

The Role

• To manage the ordering process from initial enquiry to delivery
• To manage existing accounts and client contract information
• To manage credit or debit notes
• To coordinate deliveries in line with client requirements and update client accordingly
• To liaise with other departments regarding client requirements or changes
• To respond to incoming enquiries and provide excellent customer service

Candidate's Profile

• Fluent in French (written and spoken) – Essential
• Previous experience in customer service and/or sales support – Essential
• Proactive, confident and dynamic personality
• Excellent communication skills and a team player
• Computer literate (MS Office, Internet)
• Able to work in a fast-paced environment