French Speaking Customer Service Advisor

MTrec Commercial; England; Remote; GBP 22,000 - 30,000; Full time

Job summary

MTrec Commercial is seeking a Customer Service Advisor fluent in French to join their remote/hybrid team. The role involves taking inbound calls, resolving customer queries, and ensuring a great customer experience in both French and English. This position offers progression opportunities and a supportive team environment.

Benefits

Training and Development opportunities

Incredibly friendly team working environment

Great progression opportunities

Easily Accessible offices

Qualifications

• Fluent or professional level French is essential.
• Previous customer service experience.
• Desire to succeed and develop.

Responsibilities

• Handling customer service calls and administration tasks.
• Delivering great customer experience for French and English speaking customers.
• Providing first contact resolution for queries and complaints.

Skills

Fluency in French

Customer focused

Positive attitude

Motivated

Job description

Company Benefits:

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• Training and Development opportunities
• Easily Accessible offices.
• Great progression opportunities!

The Company You’ll Work for:

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing:

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering a great customer experience for French and English speaking customers both via email and on the telephone
• First contact resolution of customers and client’s queries, requests, orders and complaints
• Provide support to the team.
• The role will be working Monday to Friday either, 8am – 4pm / 9am – 5pm.

The Person:

• Fluent or Professional level French is essential
• Previous experience customer service experience.
• Positive and motivated attitude to work
• Desire to succeed and develop
• Customer focused and attentive