French Speaking Customer Service Advisor

JR United Kingdom; Cambridge; On-site; GBP 22,000 - 27,000; Full time

Job summary

A large telecoms company in Cambridge is seeking a French-speaking Customer Service Advisor. In this role, you will assist customers by troubleshooting their hardware or installation issues, support mobile/web platforms, and maintain customer relationships via phone and email. Ideal candidates should have prior experience in customer support and be fluent in French.

Qualifications

• Experience in a customer-facing role is mandatory.
• Fluent French is essential.
• Experience in SaaS solutions and CRM/ERP systems is a plus.

Responsibilities

• Assist customers through hardware or installation troubleshooting.
• Serve as a Technical Customer Support dealing with SaaS products.
• Manage incoming customer requests from calls & emails.

Skills

Technical Support

Customer Satisfaction

Communication

Listening Skills

Job description

Social network you want to login/join with:

French Speaking Customer Service Advisor, Cambridge

Client:

Hays

Location:

Cambridge

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting hardware or installation issues, as well as supporting our mobile/web platforms and keeping customers updated via phone & email.

Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as a Technical Customer Support professional dealing with SaaS products and solutions
• Handle incoming customer requests from calls & emails, managing cases end-to-end
• Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders

The ideal candidate is a customer support professional with good technical skills and a clear understanding of customer satisfaction. The technical professional should have:

• Experience in a customer-facing role (mandatory)
• Experience with SaaS solutions (plus, not mandatory)
• Experience with CRM & ERP systems, such as Salesforce and SAP (preferred, not mandatory)
• Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)

What you need to do now

If you're interested, click 'apply now' to send your CV or call us. If this role isn't right for you but you're seeking a new position, contact us for a confidential discussion.

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