French Speaking Customer Service

www.findapprenticeship.service.gov.uk - Jobboard; City of Edinburgh; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading customer service provider in Edinburgh is looking for a French Speaking Customer Service Advisor. This full-time role involves managing customer accounts, handling inbound calls, and providing exceptional service. The ideal candidate must be fluent in French and possess strong communication and problem-solving skills. Competitive annual salary of £25,800 offered, along with opportunities for professional growth.

Qualifications

• Fluent in French required for customer interactions.
• Excellent written and verbal communication skills necessary.
• Ability to manage a high volume of inbound calls.

Responsibilities

• Manage current customer accounts and handle inquiries.
• Build and maintain relationships with clients and carriers.
• Provide exceptional customer service and resolve issues.

Skills

Fluent in French

Excellent communication skills

Problem-solving skills

Ability to work in teams

Job description

Job Title: French Speaking Customer Service Advisor
Location: Edinburgh
Salary: £25,800 per year
Employment Type: Full Time, Permanent

Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in French?

Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.

Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees

Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.