French speaking Customer Care

French Selection UK; Croydon; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established company in Croydon is seeking a French speaking Customer Care representative. The role involves providing support to customers through phone calls, ensuring compliance with regulations, and maintaining accurate databases. Ideal candidates are fluent in French, possess strong communication skills in both languages, and have a keen attention to detail. Occasional face-to-face customer interaction is required, as well as flexibility for weekend and late shift work.

Qualifications

• Fluent in French (both written and verbally) – Essential.
• Flexible to work occasional weekends and late shifts.
• Empathetic candidate with the ability to stay self-motivated and positive.

Responsibilities

• Answer telephone calls from customers and assist them in an efficient and professional manner.
• Occasionally meet customers face to face.
• Ensure compliance with country regulations.

Skills

Fluency in French

Excellent communication skills

Attention to detail

Job description

Very well-established company with an international presence

Responsibilities

French speaking Customer Care
Location: Croydon
Salary: Up to £27,000 Depending on experience
Ref: 5488F

Main duties:
Offer support to customers while managing the service offered to them

The Role:
– Answer telephone calls from customers and assist them in an efficient and professional manner
– Occasionally meet customers face to face
– Ensure compliance with country regulations
– Data inputting and ensuring the database is kept updated
– External visits as and when required

Candidate's Profile

– Fluent in French (both written and verbally) – Essential
– Excellent communication skills both in English and French
– Flexible to work occasional weekends and late shifts
– Empathetic candidate with the ability to stay self-motivated and positive
– Strong attention to detail