French Speaking Customer Advisor

Search Consultancy LTD; City of Edinburgh; Hybrid; GBP 27,000; Full time

Job summary

A leading consultancy firm in Edinburgh seeks an experienced French Customer and Client Service Support representative. This role offers a competitive salary of £27,000, direct training, and growth opportunities. The successful candidate will manage customer accounts, solve issues, and provide exceptional service. Ideal for a multitasking professional who values teamwork and has excellent communication skills.

Qualifications

• Candidates must have excellent written and verbal communication skills.
• Must be able to adapt to changing work environments.
• Dependability and problem-solving skills are essential.

Responsibilities

• Manage customer accounts and handle phone calls.
• Provide exceptional customer service to clients and carriers.
• Solve customer-related issues and provide shipment quotes.

Skills

High quality written and verbal communication skills

Ability to adapt to changes

Dependability

Problem solver

Multitasking skills

Teamwork

Job description

French Customer and Client Service Support

Salary £27,000


Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you?

This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of £27,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered.



Duties and Responsibilities:

Help manage current customer accounts.
Handle inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of our company that other employees look up to.


Job Requirements:

High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability
Problem solver
Ability to work in teams and open to others views
Show respect toward others with cultural differences
Quality decision making


All candidate must be immediately available for interview.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age