French speaking Account Manager | £35k | 9am - 5pm

Office Angels; Dover; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a French-speaking Account Manager, where you will nurture key customer accounts and drive sales. This role offers the chance to build lasting relationships with clients in France, ensuring their satisfaction and processing orders efficiently. With a supportive team and opportunities for professional growth, this position is perfect for those passionate about account management and customer service. Enjoy a competitive salary and a collaborative work environment that values innovation and excellence. If you're ready to take the next step in your career, apply today!

Benefits

21 days annual leave

Bank holidays

Professional growth opportunities

Collaborative work environment

Competitive salary and benefits package

Qualifications

• Fluent in French and English with strong sales and customer service skills.
• Experience in account management and technical proficiency with MS Office.

Responsibilities

• Manage key French customer accounts and ensure satisfaction.
• Process orders, handle complaints, and maintain CRM records.

Skills

Fluent French

Customer Service

Sales Experience

Communication Skills

Education

Experience in Account Management

Business Level English

Tools

Microsoft Office Suite

CRM Systems

Job description

Would you like to take the next step in your career and join an extremely successful, innovative company as an Account Manager? Can you speak fluent French? If so, we have an ideal Permanent position for you.

We've recruited for this business for years, you'll be working with the Sales Manager who is extremely knowledgeable and supportive, they've also grown their career at this business over 10 years. Working as part of a sales team of 3, you'll be responsible for nurturing approximately 40 key French customer accounts, ensuring satisfaction, processing orders and collaborating across departments. This is such an enjoyable role where you can really build relationships with your customers in France: from Purchasing Managers to MD's.

Please find further details below:

Job title: French speaking Account Manager

Location: Dover, Kent. This position is office based and your own transport is essential due to the location of the business.

Salary: £30,000 - £35,000

Hours: Monday - Friday 9am - 5pm or 8am - 4pm to be in line with France if you'd prefer

Annual leave: 21 days annual leave + Bank holidays

Reasons to work at this company:

1. Be part of a forward-thinking organisation that values innovation and excellence.
2. Enjoy a collaborative and supportive work environment.
3. The opportunity for professional growth and development.
4. Competitive salary and benefits package.

As a French Account Manager, you will play a crucial role in driving sales and enhancing customer relationships. Key responsibilities:

1. Customer Retention: Ensure clients feel valued and supported, fostering long-term relationships.
2. Order Processing: Oversee the entire order lifecycle, from processing to delivery.
3. Complaint Handling: Address and resolve customer issues promptly and professionally.
4. Sample Requests: Process requests for product samples to assist clients in decision-making.
5. CRM Maintenance: Keep the CRM system up to date with all sales activities.
6. Price List Management: Maintain and update price lists in the systems.
7. Upsell and Cross-sell: Identify opportunities to enhance customer offerings and drive additional sales.
8. Collaborate Across Departments: Work closely with production, planning, and logistics teams to ensure timely delivery of orders.
9. Communication: Keep customers informed about order statuses, delays, and alternative solutions.
10. Support Financial Team: Assist in debt collection and financial processes as needed.
11. Sales Activity Registration: Accurately log all sales activities, including calls, opportunities, and quotes in our Navision system.

To thrive in this role, you should possess the following qualifications and experience:

1. Languages: The ability to speak fluent French and English to business level
2. Sales Experience: A background account management, customer service or sales of manufactured goods, with some account management experience.
3. Technical Proficiency: Knowledge of the Microsoft Office Suite (Excel, Word, PowerPoint) is essential.
4. International Exposure: Experience in international sales is highly desirable.

Next steps:

If you're passionate about Account Management, enthusiastic, driven and enjoy working as part of a team apply today! Our client can interview immediately.

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.