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French or Spanish speaking Customer Service Advisor

French Selection UK

Derry/Londonderry

On-site

GBP 28,000

Full time

30+ days ago

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An established industry player is seeking a French or Spanish speaking Customer Service Advisor to join their dynamic team. In this role, you will provide exceptional customer service to clients across Europe, assisting with first-time buying issues and analyzing customer trends. Your strong problem-solving skills and ability to collaborate with internal teams will be key to maintaining excellent client relationships. This position offers a unique opportunity to work in a vibrant environment where your contributions will directly impact customer satisfaction and operational success. If you are passionate about customer service and fluent in French or Spanish, this role is perfect for you.

Fluency in French or Spanish is essential, with German as a plus.
Experience in customer relations and strong problem-solving skills required.

Provide exceptional customer service and assist clients with inquiries.
Analyse customer trends and support auction operations as needed.

Fluent in French

Fluent in Spanish

Problem-solving skills

Workload management skills

Experience in customer relations

Outlook

Word

Excel

French or Spanish speaking Customer Service Advisor

Ref: 728RE

Company Profile

Leading international capital equipment trader

Responsibilities

French or Spanish speaking Customer Service Advisor
Location: Londonderry
Salary: £28,000 per annum
Ref: 728RE

Main duties:
Provide exceptional customer service by assisting new clients, resolving first-time buying issues, analysing customer trends, supporting auctions, and collaborating with internal teams.

The role:
– Provide high-quality customer service to new and existing clients in Europe
– Assist first-time customers with deposit and bidder number allocation
– Analyse data to identify new customer trends
– Support auction operations as needed
– Collaborate with other departments to maintain strong working relationships
– Some travelling to Europe may occur, particularly France and Spain

Candidate's Profile

– Fluent in Spanish or French (written and spoken)
– Additional fluency in German – Advantageous
– Previous experience in customer relations
– Strong problem-solving and workload management skills
– Proficiency in Outlook, Word, and Excel
– Ability to compile and present data reports

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French or Spanish speaking Customer Service Advisor

French Selection UK

Derry/Londonderry

On-site

GBP 28,000

Full time

Job summary

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Job description