French Client Services Executive

LOUNGE; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a French Client Services Executive to enhance customer experience for French-speaking clients. This role is perfect for an enthusiastic individual eager to learn and grow within a fast-paced environment. You will be part of a world-class Client Services Team, ensuring that customer queries are handled in their native language while also contributing to the quality of the French-translated website. If you are passionate about fashion and customer service, and possess strong communication skills in French, this opportunity could be your perfect fit. Join a dynamic team dedicated to empowering women globally!

Qualifications

• Passionate about customer experience and eager to learn and grow.
• Fluency in French is essential for effective communication.

Responsibilities

• Work within the Client Services Team to assist French-speaking customers.
• Proofread the French-translated website for accuracy.

Skills

Customer Experience

Fluency in French

Attention to Detail

Multitasking

Professional Communication

Knowledge of Consumer Behaviour

Tools

Computer Literacy

Job description

The Lounge team is growing!

We are looking for a French Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one's skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a French Client Services Executive you will help the Client Services Team continually deliver high-quality customer experience to all of our French-speaking customers around the world.

We are looking for an enthusiastic individual who is eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What you will do at Lounge:

1. Work within our world-class Client Services Team.
2. Liaise with our French Loungers and customer base.
3. Ensure that our French customers' queries are responded to in their native language.
4. Proof our French-translated website.

We would love it if you:

1. Are passionate about customer experience, with a desire to learn, grow and succeed.
2. Have experience in fashion.
3. Have a fine eye for detail and are a great multitasker.
4. Are extremely confident with technology and are computer literate.
5. Are confident in writing professional communications with excellent grammar and on-brand terminology.
6. Have knowledge around consumer behaviour.
7. Are fluent in French reading and writing.

We know that people aren't a wish list of technologies or a number of years' experience, so we won't include them here - if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.