French and Italian speaking Customer Service Representative

Language Matters; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international organisation in Watford is seeking a French and Italian speaking Customer Service Representative to handle order processing and customer inquiries. The ideal candidate will be fluent in both languages and possess strong communication skills, with opportunities for career progression within the company. Interested candidates should submit their CV in English and Word format.

Qualifications

• Fluency in French and Italian is a must.
• Previous experience in customer care, sales administration, or account management preferred.
• Outstanding communication and organisational skills.

Responsibilities

• Manage customer orders and process sales.
• Deal proactively with returns and order issues.
• Reply to customer queries via phone and email.
• Maintain updated client account records.
• Collaborate with sales teams and other departments.

Skills

Fluent in French

Fluent in Italian

Strong communication skills

Strong organisational skills

Ability to work in a fast-paced environment

Job description

French and Italian speaking Customer Service Representative

An exciting opportunity has arisen for a bright French and Italian speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in French and Italian and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in French and Italian
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Suhail.

languagematters is acting as an employment agency in relation to this vacancy.

We are an equal opportunities employer and welcome applications from all qualified candidates.