Freight Operator

Interaction Recruitment Group; Burton upon Trent; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Growing team

Career development opportunities

Dynamic environment

Job summary

Interaction Recruitment Group is seeking a proactive Freight Operator for our Burton-on-Trent site. You will manage customer orders, coordinate transport solutions, and maintain clear communication with clients and suppliers to deliver efficient logistics.

The role requires attention to detail, strong organisational skills, and experience with transport management systems. You will input orders in Tra+ and support KPI reporting, while contributing to branch performance and service quality.

Qualifications

• Experience in transport, logistics, or freight forwarding operations.
• Proficient with transport management systems and MS Office.
• Excellent organisational and communication skills.
• Capable of working in a fast-paced environment.

Responsibilities

• Receive and input customer orders accurately using Tra+.
• Coordinate transport solutions and supplier communications.
• Produce KPI reports and weekly service updates.
• Attend client meetings and identify growth opportunities.

Skills

Transport operations

Customer service

Communication skills

Attention to detail

MS Office

Transport management systems

Tools

Tra+ operating system

MS Excel

Job description

Overview

Freight Operator — Burton-on-Trent, DE14

Salary: £28,000 - £30,000 DOE

Working hours: Mon - Fri 08:00 - 17:00 (1 hour lunch)

About the Role

We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.

The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.

Key Responsibilities

Order Receipt & Creation

• Receive customer orders via telephone, email, transport portals, and other communication methods
• Accurately input and manage orders using the Tra+ operating system
• Ensure all orders align with FTC-specific requirements

Operational Solution Management

• Match customer requirements with appropriate transport solutions using approved supplier selection processes
• Coordinate collections and deliveries across the transport network
• Communicate schedules, delays, and operational updates professionally and efficiently
• Ensure all operational requirements are met, including:
• Opening times
• Site safety procedures
• Driver PPE requirements
• ADR requirements
• Customs documentation
• Security procedures
• Transit time expectations
• Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS

Administration & Reporting

• Produce bespoke KPI reports for key clients
• Monitor profitability alongside the Operations Manager TS
• Provide weekly customer service reports to management teams
• Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges

Commercial Responsibilities

• Attend client meetings when required by management
• Proactively seek opportunities for additional business growth and customer development

About You

• Previous experience within transport, logistics, or freight forwarding operations
• This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator or similar
• Strong organisational and communication skills
• Ability to work effectively in a fast-paced environment
• High attention to detail and problem-solving ability
• Confident using transport management systems and Microsoft Office
• Customer-focused with a professional and proactive approach
• Commercial awareness and ability to build strong client relationships

What We Offer

• Competitive salary of £28,000 - £30,000 depending on experience
• Opportunity to join a growing and supportive team
• Career development opportunities within the transport and logistics sector
• Dynamic and varied working environment

If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.