Freight Operations Manager

Logix Recruitment Limited; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing aviation logistics firm is seeking an experienced Operations Manager to oversee daily operations in air freight, road freight, and time-critical shipments. This role involves leading the UK Operations team at London LHR, ensuring compliance with high standards of speed and accuracy, while driving team performance and exceptional customer service. Candidates should have strong operational management skills and experience in logistics, particularly related to time-critical services. Competitive salary with growth opportunities offered.

Qualifications

• Experience in managing operations within the logistics sector, specifically air and road freight.
• Strong leadership capabilities with a focus on team performance.

Responsibilities

• Lead and mentor the Operations Specialists team.
• Ensure compliance with time-critical standards.
• Drive operational excellence and manage high standards of customer service.

Skills

Operational management

Team leadership

Time-critical logistics

Customer service orientation

Job description

About the Company

Our client, is a fast-growing specialist in time‑critical aviation logistics, supporting airlines, MROs, lessors, stockists, teardown facilities, and asset managers globally. They are known for delivering high‑touch service, rapid response, global reach, and an exceptional customer experience (CX) across AOG, engine movements, air freight, road freight and cross‑trade solutions. With a dynamic and highly skilled team, they continue to scale rapidly through international expansion and a deep focus on time‑critical sectors.

Role Overview

The Operations Manager is responsible for leading the day‑to‑day operational performance across air freight, road freight, AOG, cross‑trade and time critical shipments. Managing the UK Operations and 3PL team in London LHR.

This role ensures the highest standards of speed, accuracy, compliance, customer service, and operational control, while driving team performance and supporting strategic growth. Working to targets to drive operational excellence.

The Operations Manager will act as a key point of escalation, ensuring seamless workflow from quote to delivery, and maintaining the company’s reputation for exceptional service levels.

Key Responsibilities

Operational Leadership & Management

• Lead, manage, and mentor a team of Operations Specialists across air, road and multimodal movements.
• Ensure all shipments are executed to company's time‑critical standard...