Freight Forwarder (Ocean/Air/Customs)

C.H. Robinson; Derby; On-site; GBP 25,000 - 45,000; Full time

Job description

C.H. Robinson, one of the world’s largest logistics platforms is looking for our next Freight Forwarder to join the team in Derby.

As a successful Freight Forwarder, you will thrive in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. You will be directly involved with teams across Europe, making a significant impact on the European logistics landscape.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results.

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Maintain Operational Excellence:

1. Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
2. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
3. Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

1. Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
2. Build great relationships with customers, responding timely and following up on issue resolution
3. Provide reporting and documentation support to internal and external customers
4. Participate in customer business reviews
5. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

QUALIFICATIONS

Required :

1. High school degree
2. Minimum of 2 years of Global Forwarding experience in ocean freight, air freight and experience in customs clearances
3. Fluency in English

Preferred:

1. Values a diverse and inclusive work environment
2. Proficient in Microsoft Office Suite of programs
3. Excellent communication, prioritization, and multi-tasking skills
4. Proven track record of strong customer service skills, interacting with customers and being client focused
5. Excellent follow up with customers and the network
6. Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
7. High level of attention to detail
8. Ability to work in a fast-paced and deadline-driven environment
9. Bachelor’s degree

WHAT WE OFFER

1. Real opportunities to grow your talent in a fast-moving, global organization
2. A fun, stable team in an open, and inclusive workplace that encourages innovative thinking
3. Opportunities for professional growth with access to training platforms
4. Comprehensive benefits: competitive salary and performance-based bonuses, life insurance, healthcare plan, meal vouchers, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!