Freight Forwarder

DK Recruitment; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment firm is looking for an experienced Freight Forwarder. In this role, you will coordinate and deliver end-to-end freight solutions across Air, Sea, and Road. You will manage customer relations, oversee compliance, and utilize systems like CargoWise, working within a dynamic and collaborative team environment.

Qualifications

• Previous experience in freight forwarding and logistics.
• Fluent in English; other languages are a plus.
• Strong organisational and communication skills.

Responsibilities

• Manage the full cycle of freight forwarding activities.
• Handle customer communication, quotes, and invoicing.
• Ensure compliance with SOPs and KPIs.

Skills

Customer Service

Detail-oriented

Logistics Operations

Problem-solving

Education

GCSEs or equivalent

Tools

CargoWise

Microsoft Office

Job description

Freight Forwarder

Import/Export (Air, Sea, Road)
London, Heathrow
Full-time Permanent
Industry: Global Freight & Logistics

DK Recruitment is working with a major player in international freight forwarding to recruit an experienced Freight Forwarder. This is a brilliant opportunity to join a dynamic team that plays a vital role in connecting supply chains across the globe.
You ll be responsible for coordinating and delivering end-to-end freight solutions across Air, Sea, and Road. We re looking for someone who is confident, customer-focused, and skilled in managing operational logistics with attention to compliance, financials, and client service.
Key Responsibilities

• Manage full cycle of freight forwarding activities for import/export shipments
• Handle customer communication, quotes, bookings, customs entries, and invoicing
• Maintain job costing, milestone tracking, and ensure compliance with SOPs and KPIs
• Use CargoWise and Microsoft Office tools efficiently
• Assist with monthly reporting and department compliance
• Ensure customer and supplier relationships are maintained to a high standard
• Liaise with sales and operations for rate reviews and customer development
• Support wider operations team and contribute to best practice processes
• Participate in internal/external audits and customer reviews when required
• Maintain a clean desk policy and contribute to a professional office environment

What We re Looking For

• Previous experience in freight forwarding and logistics (Air, Sea, or Road)
• A track record of delivering excellent customer service
• Strong knowledge of customs procedures and international transport processes
• Good understanding of cost control and financial impact in logistics
• Working knowledge of industry systems, particularly CargoWise (or similar TMS)
• Able to work independently while supporting a team
• Detail-oriented, results-driven, and comfortable with fast-paced operations
• Flexible to work shifts or weekends as required

Qualifications & Skills

• GCSEs or equivalent as a minimum
• Fluent in English (other languages are a plus)
• Strong organisational, communication, and problem-solving skills
• Comfortable reading and following SOPs and structured workflows

This is an excellent role for a freight forwarder ready to join a global operation with professional growth opportunities. If you're looking for your next challenge in freight forwarding and want to be part of a collaborative and high-performing team, we d love to hear from you.
Apply now through DK Recruitment or contact us directly for a confidential conversation.
Please contact:
(url removed)
or
Call Louis on (phone number removed)