Freight Forwarder

DSV - Global Transport and Logistics; South Killingholme; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in South Killingholme is seeking a Freight Forwarder – Import Operator to manage imports and customer services. The role involves organizing shipments, ensuring compliance, and maintaining effective communication with customers. Ideal candidates should be self-driven and possess strong organizational skills with the ability to work under pressure. This role offers opportunities for career development with various employee benefits.

Benefits

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App for wellbeing support

LifeWorks app for discounts

Life Insurance

Eyecare Voucher Scheme

Qualifications

• Excellent communication skills in a professional manner.
• Ability to receive and manage bookings effectively.
• Knowledge of transport management systems.

Responsibilities

• Communicate with customers to fulfill traffic requirements.
• Receive bookings from UK importers via online or email.
• Instruct warehouse teams for cargo loading and offloading.

Skills

Self-driven

Attention to detail

Organized

Ability to work under pressure

Job description

Freight Forwarder – Import Operator

Job Req Number: 96201
Time Type: Full Time

The person will work as a part of the import team and arrange shipments from Scandinavian to UK based customers, by use of the existing DSV road-freight and distribution network, along with internal UK distribution and warehousing departments.

The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).

Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.

Skills and Competencies

• The person we are looking for must be self-driven, good attention to details with a positive outlook and a clear focus on high job quality.
• The successful candidate will be dealing with import shipments and import customer services, for general accounts and larger key account customers.
• The applicant must be organised and punctual, be able to work in a fast-paced environment and work under pressure whilst keeping a cool head.
• We are looking for a person who can add extra quality to our already highly skilled team and be able come up with alternative solutions to challenges and problems whilst at the same time work under pressure.

Main responsibilities

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
• Receive bookings from UK importers either via our online booking platform or by e-mail
• Contact delivery UK places to book in deliveries.
• Instruct UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
• Ensure legislative compliance in all areas.
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
• Perform and correctly implement General Administration, e.g. invoicing; filing, queries, claims, POD handling.
• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.

Start date: ASAP

Hours: 09:00-17:00/ 08:00-16:00 hrs Monday to Friday

What can we offer you?

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.
• Eyecare Voucher Scheme

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact [e-mail] to discuss.

DSV Careers

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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