Freight Forwarder

Spider Web Recruitment Ltd; Dover; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading logistics company is seeking a Freight Forwarder in Dover. The role involves overseeing the collection and delivery of goods, ensuring high service standards, and maintaining effective communication with clients. Ideal candidates will have strong organizational skills and a solid educational background in Maths and English. The position offers a competitive salary and various benefits, including a company pension and opportunities for professional development.

Benefits

Company pension

Ferry travel concessions

Employee Assistance Scheme

Wellbeing programme

Training and development opportunities

Voluntary health insurances

Cycle to work scheme

Retail discounts

Qualifications

• Detail-oriented and experienced Freight Forwarder.
• Strong organizational and communication skills.
• Ability to prioritize workload and meet deadlines.

Responsibilities

• Coordinate cost-effective collection and delivery services.
• Maintain communication with customers and resolve delivery issues.
• Ensure compliance with statutory requirements and proper documentation.

Skills

Organization

Communication

Problem Solving

Customer Focus

Education

Good standard of education in Maths and English

Tools

Microsoft Office

SAP

Job description

Freight Forwarder – Join a global leader in logistics and supply chain solutions. They are looking for a Freight Forwarder to join their team in Dover, Kent on a full-time permanent basis.

Your role:

As the Freight Forwarderyou are a key part of the team, delivering an outstanding service to the clients international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring they consistently meet and exceed the clients high service standards. This role is all about collaboration and effective communication while maximising contract profitability, making it perfect for those who thrive in team-oriented environments.

Key responsibilities:

• Coordinate cost-effective collection and delivery services, utilising both in-house and subcontracted resources while upholding service standards.

• Maintain open lines of communication with customers, especially during service disruptions, and work closely with hauliers to guarantee accurate job completion.

• Address and resolve delivery-related queries and incidents such as refused loads and damages, ensuring any issues with purchase invoices are managed effectively.

• Update in-house systems post-delivery, ensuring accurate invoicing and preparing reports to monitor profit margins and financial accuracy.

• Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation.

• Build and cultivate relationships with key accounts, raising service incidents and managing insurance claims when necessary.

• Utilise systems such as SAP for planning UK and European road loads, ensuring all core and support procedures are understood and executed.

About you:

They are looking for an enthusiastic, detail-oriented and experienced Freight Forwarder. You will have strong organisation, communication and problem-solving skills. Customer focused, take ownership and have the ability to prioritise own workload and work to deadlines. A solid understanding of computer packages, especially Microsoft, as well as a good standard of education in Maths and English is essential.

Who are we?

The client work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. They have locations across Europe and the Northern Mediterranean and their routes cover road, rail, and sea. They operate from over 20 locations in 13 countries and work with some of the best-known global household names.

They are a part of one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by them. They are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

They offer:

A salary of £27,000 - £31,000 per annum (depending on experience), working full-time, 40 hours per week. Other benefits include Company pension, Ferry travel concessions, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.

Do you have what they are looking for? And does this Freight Forwarder role sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you!

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No recruitment agencies, please

Additional keywords: Freight Forwarder, Logistics, Shipping, Supply Chain, Customer Service, Compliance, Road Transport, Rail Transport, Sea Transport, Multimodal

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