Freight Forwarder

JR United Kingdom; Derry/Londonderry; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative logistics company is seeking a Freight Forwarder / Operations Manager to lead their Derry team. This pivotal role involves managing daily freight operations, building client relationships, and driving success across logistics markets. Ideal candidates will have over 5 years of experience and a proactive approach to problem-solving. Join a collaborative environment that encourages growth and innovation, and make a significant impact in a fast-paced industry. If you're passionate about logistics and ready to tackle complex supply chain challenges, this opportunity is for you.

Benefits

Competitive salary

Career development opportunities

Collaborative work environment

Support from an international team

Qualifications

• 5+ years' experience in freight forwarding or logistics coordination.
• Proven leadership experience in operational or client-facing roles.
• Strong knowledge of international shipping and customs procedures.

Responsibilities

• Oversee daily operations for freight forwarding with a focus on efficiency.
• Manage and grow client accounts, ensuring exceptional service delivery.
• Lead a small team and provide coaching and performance feedback.

Skills

Freight Forwarding

Logistics Coordination

Client Relationship Management

Problem-Solving

Negotiation Skills

Attention to Detail

Communication Skills

Tools

CargoWise

SAP

Microsoft Office

Job description

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? Freight Forwarder / Operations Manager

? Employment Type: Full-Time | Permanent

? Reports To: Managing Director

About our client:

Our client, is regarded as one of the fastest-growing privately-owned logistics companies, a top 3PL provider, a top 100 logistics company, a top freight brokerage and warehousing provider, and a great place to work. They don’t just move freight—they move industries forward. As a 21st Century Logistics Company, they specialise in delivering end-to-end supply chain solutions that are agile, tech-enabled, and tailor-made for each client.

The Opportunity

They are currently growing their operations in Northern Ireland and seeking a Freight Forwarder / Operations Manager to lead and expand the Derry-based team. This is a critical hands-on leadership role where you'll manage daily freight forwarding operations while building strong client relationships, leading a small team, and driving commercial success across the UK, Irish, and international logistics markets.

If you're a forward-thinking, solutions-oriented logistics professional who thrives on challenges and believes no supply chain puzzle is too complex to solve—this role is for you.

Key Responsibilities

• Oversee daily operations for freight forwarding (road, sea, air) with a focus on efficient, on-time, cost-effective service delivery.
• Manage and grow client accounts, ensuring exceptional service and operational excellence.
• Coordinate international shipments, customs clearance, carrier bookings, and documentation.
• Negotiate rates with suppliers and carriers; ensure competitive pricing while protecting margins.
• Develop and monitor KPIs for operational performance, client satisfaction, and cost efficiency.
• Lead and motivate a small team of logistics professionals; provide coaching, performance feedback, and development.
• Identify process improvements and technology solutions to streamline workflow and enhance customer service.
• Act as the go-to problem solver for escalated issues across freight, customs, delivery, or compliance.
• Collaborate with global offices on international logistics projects and multimodal freight solutions.
• Stay current with logistics regulations, customs changes, and freight market developments.

What You Bring

• 5+ years' experience in freight forwarding, logistics coordination, or supply chain operations.
• Proven leadership experience in an operational or client-facing logistics role.
• Strong knowledge of international shipping, incoterms, customs procedures, and documentation.
• Excellent problem-solving skills and a proactive, “yes we can” attitude.
• Ability to manage multiple priorities with strong attention to detail.
• Excellent communication, negotiation, and customer service skills.
• Proficiency with logistics software and Microsoft Office; knowledge of CargoWise, SAP, or similar is a plus.

On Offer

• Competitive salary and benefits package.
• Career development with a fast-growing global company.
• A collaborative, entrepreneurial environment where innovation is encouraged.
• The chance to make a real impact on local operations with global reach.
• Support from a strong, international team with a reputation for getting the job done.

If you’re passionate about logistics and want to be part of a bold, global movement redefining supply chains—apply today.

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