Freight Customer Service Administrator

Barker Ross; Dartford; On-site; GBP 27,000 - 35,000; Full time

Job summary

A logistics company in Dartford is seeking a Freight Customer Service Administrator. This role involves managing UK and European shipments, providing excellent customer service, and supporting a busy logistics operation. The ideal candidate will have experience in customer service or administration, strong communication skills, and IT literacy. The position offers a competitive salary and opportunities for career development in a supportive team environment.

Benefits

Pension contribution

Employee Assistance Programme

Discount platform

Life assurance

Cycle to work scheme

Qualifications

• Proven experience in a customer service or administrative role, ideally within logistics or operations.
• Strong communication skills, both written and verbal.
• Highly organized with excellent attention to detail.

Responsibilities

• Administer Import, Export, and UK shipments using internal IT systems.
• Maintain excellent customer service, communicating shipment progress.
• Produce and monitor Key Performance Indicators (KPIs).

Skills

Customer service experience

Communication skills

IT literacy

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

Freight Customer Service Administrator

Contract: Permanent
Hours: Monday to Friday, 08:30-17:30
Location: Dartford
Salary: £27,000-£35,000

We are looking for a highly organised and proactive Freight Customer Service Administrator to join a busy logistics operation in Dartford. You will play a key role in managing the administration of European and UK road customer service operations, ensuring all shipments are processed efficiently, accurately, and in line with internal standards. You will act as the main point of contact for internal departments and customers, providing timely updates, resolving queries, and supporting a smooth shipment process. This is a fantastic opportunity for someone with strong administrative skills and an interest in logistics to develop their career in a dynamic and growing environment.

Key Responsibilities

• Administer Import, Export, and UK shipments using internal IT systems, ensuring all data is accurate and up-to-date
• Maintain excellent customer service, proactively communicating shipment progress, issues, or deviations to customers
• Produce and monitor Key Performance Indicators (KPIs) to measure outbound customer service performance
• Liaise with internal teams across multiple locations to ensure smooth operational workflows
• Conduct final checks of customs shipments and support compliance with relevant regulations
• Produce and administer quality and production control reports
• Accurately record all actions and communications for audit and analysis purposes
• Provide supporting documentation to clients upon request

Candidate Requirements

• Proven experience in a customer service or administrative role, ideally within logistics or operations
• Strong communication skills, both written and verbal, with the ability to resolve queries efficiently
• Basic knowledge of customs processes and import/export documentation is desirable, but training will be provided
• Highly organised with excellent attention to detail and the ability to prioritise multiple tasks in a busy environment
• IT literate, with confident use of Microsoft Office (Excel, Word, Outlook) and ability to quickly learn new software systems
• Positive, proactive, and able to build strong working relationships with colleagues and customers

Why This Role

• Competitive salary £27,000-£35,000
• Pension contribution
• Employee Assistance Programme
• Discount platform and benefits
• Life assurance
• Cycle to work scheme
• Opportunity to develop a career within a supportive and energetic logistics environment
• Work in a collaborative team where ideas are welcomed and contributions are valued

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business