Freight Co-ordinator

Serco Limited; Scotland; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading transport services provider in Orkney is seeking a Freight Coordinator to oversee freight operations and service delivery. This role requires a degree in a relevant discipline and strong skills in customer service and operational management. Responsibilities include scheduling, stakeholder management, and ensuring compliance with health and safety standards. Competitive salary and benefits offered.

Benefits

Competitive salary with annual reviews

Generous pension scheme

Employee Assistance Programme

Significant retailer discounts

Educational and training support

Qualifications

• Educated to Degree Level or willing to work towards a degree.
• Computer literate with proficiency in Microsoft Office applications.
• Previous customer service experience is essential.
• Understanding of Continuous Improvement concepts is desired.

Responsibilities

• Deliver customer service to internal and external stakeholders.
• Manage day-to-day freight operations and scheduling.
• Analyze market trends to inform budgeting and forecasting.
• Oversee maintenance of relevant equipment and systems.
• Foster relationships with key stakeholders in freight operations.

Skills

Customer Service

Analytical Skills

Decision Making

Interpersonal Skills

Education

Degree in relevant discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Freight Coordinator

NorthLink Ferries, Orkney,KW16 3BH

Permanent, Full Time, 35 Hours - Shift pattern across a 6 day week ranging from 8am - 6pm (also 1 in 3 weekend call out)

£31,195 + Benefits

Serco is seeking a Freight Coordinator to join the NorthLink Ferries team in Orkney. This is an excellent opportunity to lead and support our freight and operational teams, playing a key role in one of Transport's flagship contracts. The successful candidate will be instrumental in ensuring the safe and efficient delivery of a vital lifeline ferry service from the Scottish mainland to the Northern Isles.

The purpose of this role is to meet operational, service, quality, and health and safety targets, upholding the high standards of our service. We are looking for someone who is ready to take on a leadership position and contribute to a team that is essential to the community it serves.

Main Responsibilities

• Delivers customer service to internal and external customers in support of the NorthLink Ferries Freight and Livestock function.
• Expected to make informed decisions in support of day to day service delivery.
• Manages the day to day delivery of the NorthLink Ferries Freight operation across sites in Aberdeen, Orkney (Hatston and Stromness), Caithness (Scrabster) and Shetland (Lerwick) identifying customer demand and working with colleagues to aligning service delivery accordingly.
• Effective scheduling of Freight timetables, including ad-hoc amendments to cater for additional demand, weather disruption or Operational requirements.
• Regular analysis and reporting of industry trends to inform budget and forecasting setting process. In depth analysis of the freight market in Orkney and Shetland, including business challenges on a weekly basis.
• Oversees the maintenance of relevant equipment, facilities and systems at each of the ports, liaising with key suppliers and monitoring performance.
• Expected to foster and maintain relationships with key Freight and Livestock stakeholders, providing them with a trusted point of contact.
• Management of key customers advance bookings including daily prioritisation of trailers for all customers based on time sensitivity.
• Review damage reports, assess damage/incident and interact with customers, sub-contractors and our insurers as required.
• Provide support for Stevedores in all booking/cargo aspects including provisions and training. Attend and review quarterly Stevedore Contract Management Meetings.

What you will need to do the role

• Educated to Degree Level, or willing to work towards Degree in relevant discipline.
• Computer literate, proficient in the use of Microsoft Excel, Word, PowerPoint, and Outlook.
• Previous Customer Service Experience
• Understanding of Continuous Improvement and operational excellence and willing to undertake yellow belt training (Serco Operational Excellence Programme).
• Understanding the Business and unique Operating Environment.

What we offer

Your Compensation and Benefits Package

At Serco, we believe our people are our greatest asset. That\'s why we offer a comprehensive and competitive benefits package designed to support your career, well-being, and financial future.

Investing in Your Future

• Competitive Salary with Annual Reviews:We offer competitive pay that reflects your skills and experience, with regular reviews to ensure you\'re compensated fairly for your hard work.
• Generous Pension Scheme:Plan for your future with our up to 6% contributory pension scheme.
• Serco ShareSave Scheme:Join us in our success. Our scheme helps you save regularly and gives you the choice to purchase Serco shares at a discounted rate.

Professional Growth and Development

• Unrivalled Training and Mentoring:Your professional development is a priority. You\'ll have access to a vast library of over 1,100 internal courses, as well as funding for formal qualifications and apprenticeships. We\'re committed to helping you build a long and successful career with us.

Your Health and Wellbeing

• Holistic Wellbeing Support:We\'ve got you covered with a range of benefits to support your health and peace of mind. This includes a 24/7 Employee Assistance Programme, access to the BUPA Anytime HealthLine, a wellbeing app, and Simplyhealth cash plans to help with healthcare costs.
• Exclusive Discounts:Enjoy significant savings on everything from daily essentials to travel and entertainment with discounts across around 1,000 retailers.

Community and Connection

• Employee Networks:Connect with colleagues who share your passions and experiences through our dedicated employee networks. It\'s a great way to find support and build a sense of community.
• Charitable Giving:We encourage giving back to the community with a paid volunteering day each year. You can also support your favourite charity effortlessly through our tax-free Payroll Giving Scheme.