Freelance Zendesk Expert - AI Trainer

Mindrift; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A forward-thinking AI company is seeking an AI Tutor for a remote freelance role. The ideal candidate will have a Bachelor's or Master's degree and at least 3 years of experience in Zendesk administration. You'll work on cutting-edge AI projects and can earn up to $45/hour. Join us to influence the development of AI models tailored for your expertise.

Benefits

Flexible working hours

Competitive pay up to $45/hour

Experience on advanced AI projects

Qualifications

• Minimum of 3 years of professional experience with Zendesk admin/configuration.
• Experience setting up ticket forms, triggers, and macros.
• Ability to manage groups, roles, and permissions on Zendesk.

Responsibilities

• Review pre-generated intents and transform them into logical sequences.
• Define test cases for dialogue flows.
• Create a Golden Path for optimal agent behavior.

Skills

Advanced English (C1)

Zendesk administration

Project management

Adaptability

Education

Bachelor's or Master's Degree in Business Administration

Tools

Zendesk

Job description

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates.

At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.

What we do

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About the Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you'll have the opportunity to collaborate on these projects.

Although every project is unique, you might typically:

• Review pre-generated intents and transform them into a logical sequence of agent steps;
• Define a test case: dialogue flow (user request, intermediate steps, agent's final response);
• Create a Golden Path: the optimal sequence of tools the agent should invoke;
• Write User Agent instructions to ensure consistent and correct automated behavior.

How to get started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you'll play a key role in advancing AI capabilities and real-world applications.

Requirements

• You hold a Bachelor's or Master's Degree in Business Administration and/or any relevant area.
• You have a minimum of 3 years of professional experience, including Zendesk admin/configuration:
• Setting up ticket forms, triggers, macros, and automation;
• Managing groups, roles, and permissions;
• Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup).
• Your level of English is advanced (C1) or above.
• You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
• Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Benefits

Why this freelance opportunity might be a great fit for you?

• Get paid for your expertise, with rates that can go up to $45/hour depending on your skills, experience, and project needs.
• Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.
• Work on advanced AI projects and gain valuable experience that enhances your portfolio.
• Influence how future AI models understand and communicate in your field of expertise.