Freelance Onsite PC Technician (m/w/d) first and second level support

everience Germany GmbH; London; On-site; GBP 25,000 - 40,000; Part time

Job summary

A leading IT service company is seeking a proactive IT Support Specialist in London. You will provide support to 50-100 users, manage incidents through ServiceNow, and ensure high-quality service delivery. Ideal candidates have 1-3 years of experience in IT support and strong skills in Windows OS and Microsoft 365. Joining a small team, you will enjoy a freelance contract with occasional travel required.

Qualifications

• 1–3 years of experience in L1/L2 IT support roles.
• Strong working knowledge of Windows OS and Microsoft 365.
• Excellent teamwork and communication skills.

Responsibilities

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow.
• Set up, configure, and troubleshoot Windows devices.

Skills

L1/L2 IT support experience

ServiceNow proficiency

Windows OS knowledge

Microsoft 365 skills

Networking basics

Customer service skills

Fluent English

Job description

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of our technical expertise are our priorities.

Job Description

We are seeking a proactive and service-oriented IT Support Specialist (m/w/d) (Level 1 / Level 2) to join a small team of 4 IT professionals in our London office located next to Waterloo Station. You will support around 50–100 users on-site and provide occasional off-site support at other company locations across England.

Responsibilities

1. Deliver Level 1 and Level 2 support across hardware, software, and networking.
2. Manage incidents and service requests using ServiceNow or similar ticketing platforms.
3. Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
4. Provide excellent in-person and remote user support.
5. Escalate complex issues to senior engineers or vendors as needed.
6. Maintain clear documentation of incidents, solutions, and system changes.
7. Collaborate closely with a team of 4 IT staff to ensure high-quality service delivery.
8. Travel occasionally to other sites in England to support regional offices or projects (travel costs covered).

Qualifications

1. 1–3 years of experience in L1/L2 IT support roles.
2. Proficiency with ServiceNow or similar ticketing systems.
3. Strong working knowledge of Windows OS, Microsoft 365, and basic networking.
4. Fluent English speaker (native or equivalent).
5. Comfortable working in a professional office environment (50–100 users).
6. Excellent teamwork, customer service, and communication skills.
7. Proactive, energetic, and hardworking attitude with a willingness to travel when required.

Additional Information

• Location: London
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for UK

All our positions are open to people with disabilities.