Enable job alerts via email!
Freelance Onsite PC Technician (m/w/d) first and second level support
TN United Kingdom
City of Edinburgh
On-site
GBP 30,000 - 50,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An established industry player is seeking a Freelance Onsite PC Technician to provide first and second level support in Edinburgh. This role involves assisting clients with hardware and software incidents, managing inventory, and ensuring excellent customer service. The ideal candidate will have at least 3 years of experience in onsite support, a positive attitude, and strong interpersonal skills. If you are organized, independent, and motivated to learn, this opportunity offers a dynamic work environment with regular client interactions and the chance to make a significant impact.
Qualifications
- 3+ years of onsite support and customer care experience.
- Strong technical knowledge of workplace and end-user services.
- Excellent customer service attitude and interpersonal skills.
Responsibilities
- Provide first and second level support for workstations and mobile devices.
- Manage inventory and support local network printer systems.
- Demonstrate excellent customer service in all interactions.
Skills
Job description
Social network you want to login/join with:
Client: EVERIENCE
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
854f984f7c7f
2
26.04.2025
10.06.2025
Responsibilities:
- Assist the client with first and second level support on workstations, mobility devices, and infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Support mobile devices (iPad, iPhone) for software incidents
- Manage inventory units (monitors, local printers, scanners, notebooks, docking stations) and support local network printer systems
- Receive materials and spare parts, prepare for installation, install, and provide feedback to customers
- Always demonstrate excellent customer service
Technical/Business Skills:
- Good technical knowledge of workplace environment and end-user services: Windows, Office 2016 and 365, Mobile services, Mail services, Collaboration tools (MS Teams), and inventory management
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Procedures and documentation improvement
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL – ticket tracking)
- IT support experience in a large enterprise environment (+ 400 users)
Essential experience/skills:
- At least 3 years of onsite support and customer care
- Positive customer service attitude, interpersonal skills, listening and analytical skills, team spirit
- Motivation and desire to learn and improve
- Organized, independent, pragmatic, hands-on approach
- Fluent English
- Sector: Chemistry
- Location: Edinburgh and Glasgow
- Regular travel required
- Workload: 5 days/week, 8 hours/day on client site support
- Freelance position
- Valid UK work permit
All our positions are open to people with disabilities
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
