Freelance Onsite PC Technician (m/w/d) first and second level support

EVERIENCE; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Freelance Onsite PC Technician in Bristol for first and second level support roles. The successful candidate will handle workstation and mobile device assistance, ensuring excellent customer service and support for a large enterprise environment. This freelance position requires strong technical knowledge and experience, with a focus on improving service procedures.

Qualifications

• At least 1 year of onsite support and customer care experience.
• Fluent in English.
• Organized, able to work independently.

Responsibilities

• Assist clients with first and second level support on various devices.
• Provide feedback to customers and maintain excellent customer service.
• Monitor and improve procedures and documentation.

Skills

Technical knowledge of Windows environment

Office 2016 and 365 proficiency

Mobile services knowledge

Customer service skills

Analytical skills

Team spirit

ITIL incident processing

Job description

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Freelance Onsite PC Technician (m/w/d) first and second level support, Bristol

Client: EVERIENCE

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1cb5f72853fc

Job Views: 5

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Responsibilities:

• Assist the client with first and second level support on workstations, mobility devices, and infrastructures (installations, replacement, change, relocation, removal).
• Provide support for computer systems in case of hardware and software incidents.
• Provide support for mobile devices (iPad, iPhone) in case of software incidents.
• Support inventory units (monitors, local printers, local scanners, notebooks, docking stations) and local network printer systems.
• Receive materials and spare parts, prepare for installation, install, and provide feedback to customers.
• Maintain excellent customer service at all times.

Qualifications:

Technical/Business Skills:

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment (+ 400 users).

Essential experience/skills:

• At least 1 year of onsite support and customer care experience.
• Positive attitude towards customer service, strong interpersonal skills, listening and analytical skills, team spirit.
• Motivation and desire to learn and improve.
• Organized, able to work independently, pragmatic, hands-on approach.
• Fluent in English.

Additional Information:

• Location: Bristol
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance position
• Valid UK work permit required

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