Freelance IT/Desktop Support

Beryl Technologies; Crawley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A technology services provider is seeking a Freelance IT & Desktop Support Engineer in Crawley, UK. You will provide on-site IT support, manage server installations, and troubleshoot technical issues. The ideal candidate has 2–4 years of experience, strong networking skills, and must be proficient in German at C1 level. This freelance role is flexible, with tasks assigned per requirement.

Qualifications

• 2–4 years of proven experience in Desktop/System Administration and IT Support.
• Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).
• Hands-on experience with Windows OS, basic Linux troubleshooting.
• Mandatory: German language proficiency at C1 level with valid certificate.

Responsibilities

• Provide L1 & L2 onsite desktop and end-user IT support.
• Perform server/rack hardware installation and upgrades.
• Troubleshoot LAN/Wi-Fi, DHCP, DNS issues.

Skills

Desktop/System Administration

IT Support

Networking fundamentals

Troubleshooting

Customer service

German language proficiency (C1)

Education

Bachelor’s/Diploma in Information Technology

Tools

Windows OS

Windows Server

Linux

Job description

We are seeking a skilled and motivated Freelance IT & Desktop Support Engineer to support dispatch-based onsite tasks. This role is not a permanent employment but a contractual/freelance opportunity, where tasks will be assigned on an hourly, half-day, or daily basis, depending on the requirement. The engineer will provide onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams.

Responsibilities

• Provide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).
• Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).
• Deliver “hands & eyes” support for Routers, Switches, Firewalls, and other network devices under remote team guidance.
• Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
• Support Windows Servers, Active Directory, and user accounts.
• Assist in incident, change, and release management as per ITIL best practices.
• Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
• Maintain ticketing updates, onsite documentation, and IT asset handling.
• Collaborate with internal teams, vendors, and clients to ensure timely resolution.
• Conduct preventive maintenance and report improvements for IT operations.

Qualifications

• Bachelor’s/Diploma in Information Technology, Computer Science, or related field.
• 2–4 years of proven experience in Desktop/System Administration and IT Support.
• Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).
• Hands-on experience with Windows OS, Windows Server, and basic Linux troubleshooting.
• Familiarity with ITIL processes.
• Strong troubleshooting ability and customer service focus.
• Mandatory: German language proficiency at C1 level (with valid certificate).
• Preferred certifications: CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.