Freelance Hospitality Manager

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a passionate freelance hospitality manager to oversee events across iconic venues in London. This role requires at least three years of management experience in hospitality, focusing on delivering exceptional customer service and maintaining high standards. You will work closely with clients and teams, ensuring seamless event execution. If you thrive in a fast-paced environment and have a keen eye for detail, this is the perfect opportunity to showcase your skills in a friendly and dynamic team setting.

Benefits

Flexible hours and shifts

Pension scheme

Monthly Holiday Pay

Exciting locations across London

Qualifications

• Minimum 3 years in a management role within hospitality.
• Experience in front of house management is essential.

Responsibilities

• Oversee delivery and execution of events across multiple sites.
• Ensure highest standards of customer service during events.

Skills

Hospitality Management

Customer Service

Event Planning

Team Leadership

Attention to Detail

Education

Experience in Catering and Events Industry

Job description

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Flutes has a reputation for delivering bold culinary leading-edge food and drink experiences in the most prestigious venues, with a focus on innovative and invigorating service. You’ll find our teams creating magic at various iconic venues across London and outside London. The person we are looking for must have a real passion for food and events. We are a friendly, decent bunch and we respect our people, places and the planet. We want someone who has a real drive and enthusiasm for their job, as well as for their colleagues and the company. We always put the client at the heart of our decisions, and never accept anything less than 5-star standards – that’s the Flutes Way.

Purpose of the role, we are seeking an exceptional and highly skilled freelance hospitality manager to oversee the delivery and execution of our events in multiple sites across London. The successful candidate will have at least three years’ experience in a management role within the hospitality environment. As a freelance hospitality manager, you will be responsible for a successful delivery of our client’s events, including client liaison and team management. You will achieve the highest possible standards of customer service during events and be on hand to meet clients prior to the event, working closely with the sales/planning and operations team for a seamless handover. Experience in front of house management is essential, along with a strong eye for detail and consistent presentation. Your performance within the company will be monitored by regular manager audits, meeting agreed event timeframes, achieving excellent guest satisfaction/feedback and employee quality and retention through positive onsite interaction.

Venues We Cover

Oval Cricket Ground

Ascot Race Course

Harlequins F.C.

Including many conference venues in London

Key Responsibilities

· Overseeing and ensuring that the opening and closing procedures are followed at all events

· Delivering an effective and informative team brief during events and ensuring that this standard is maintained at all times

· Ensuring that all food and beverage requirements are delivered as per the clients request or work-order

· Working with the planning team pre-event to allow a seamless transition for the clients, in line with the company’s customer journey

· Working with our operations teams and set-up staff, responsible for ensuring that all venues are set up to the highest of standards prior to each event

· Enforcing health and safety requirements during events

· Ability to motivate and encourage colleagues to provide exceptional service in line with the company’s overall vision to our highly valued client base

To be responsible for and to deliver all allocated events to Venue’s high standards

To ensure all events are run to the highest standards by being fully prepared when you come on site

Being responsible for the Venue that you are working within and maintain the integrity of the Venue

Completing all paperwork on time and to a high quality

Be an excellent Brand Ambassador for Flutes

Requirements

Skills and Capabilities

· Experienced and trained to work within the Catering and Events Industry

· Authoritative, persuasive with the ability to lead, make clear and effective decisions and be accountable to staff and client

· Confident and articulate to act as MC when required

· Well planned with excellent attention to detail

· Experienced in managing both time and people while be a team player

· Possess clear and logical management experience to meet the needs of a fast-paced environment

· Exceptional customer handling skills, responsive to needs of client and colleagues

· Confident in verbal and written communication

· Ability to meet deadlines, manage time effectively and drive teams to meet deadlines with accuracy

· Flexible adaptable and a great coach where needed

· Accountable for personal and departmental performance Hours

· Hours to be agreed per event

· Hours to include evenings and weekends

· Willingness and flexibility to work additional hours when required

Please note that due to the nature of the business, the role requires the service of alcohol so all applicants must be aged 18 or over to APPLY.

Excellent Pay £16.80 - £18.00 (depending on various factors) Flexible hours and shifts

Exciting locations across London and outside

Friendly team to work and chance to progress

Monthly Holiday Pay

Job Description

Flutes has a reputation for delivering bold culinary leading-edge food and drink experiences in the most prestigious venues, with a focus on innovative and invigorating service. You’ll find our teams creating magic at various iconic venues across London and outside London. The person we are looking for must have a real passion for food and events. We are a friendly, decent bunch and we respect our people, places and the planet. We want someone who has a real drive and enthusiasm for their job, as well as for their colleagues and the company. We always put the client at the heart of our decisions, and never accept anything less than 5-star standards – that’s the Flutes Way.

Purpose of the role, we are seeking an exceptional and highly skilled freelance hospitality manager to oversee the delivery and execution of our events in multiple sites across London. The successful candidate will have at least three years’ experience in a management role within the hospitality environment. As a freelance hospitality manager, you will be responsible for a successful delivery of our client’s events, including client liaison and team management. You will achieve the highest possible standards of customer service during events and be on hand to meet clients prior to the event, working closely with the sales/planning and operations team for a seamless handover. Experience in front of house management is essential, along with a strong eye for detail and consistent presentation. Your performance within the company will be monitored by regular manager audits, meeting agreed event timeframes, achieving excellent guest satisfaction/feedback and employee quality and retention through positive onsite interaction.

Venues We Cover

Oval Cricket Ground
Ascot Race Course
Twickenham Stadium
Alexandra Palace
Harlequins F.C.
Wembley stadium
Including many conference venues in London

Key Responsibilities

· Overseeing and ensuring that the opening and closing procedures are followed at all events

· Delivering an effective and informative team brief during events and ensuring that this standard is maintained at all times

· Ensuring that all food and beverage requirements are delivered as per the clients request or work-order

· Working with the planning team pre-event to allow a seamless transition for the clients, in line with the company’s customer journey

· Working with our operations teams and set-up staff, responsible for ensuring that all venues are set up to the highest of standards prior to each event

· Enforcing health and safety requirements during events

· Ability to motivate and encourage colleagues to provide exceptional service in line with the company’s overall vision to our highly valued client base

Key Deliverable

To be responsible for and to deliver all allocated events to Venue’s high standards
To ensure all events are run to the highest standards by being fully prepared when you come on site
Being responsible for the Venue that you are working within and maintain the integrity of the Venue
Completing all paperwork on time and to a high quality
Be an excellent Brand Ambassador for Flutes

Requirements

Skills and Capabilities

· Experienced and trained to work within the Catering and Events Industry

· Authoritative, persuasive with the ability to lead, make clear and effective decisions and be accountable to staff and client

· Confident and articulate to act as MC when required

· Well planned with excellent attention to detail

· Experienced in managing both time and people while be a team player

· Possess clear and logical management experience to meet the needs of a fast-paced environment

· Exceptional customer handling skills, responsive to needs of client and colleagues

· Confident in verbal and written communication

· Ability to meet deadlines, manage time effectively and drive teams to meet deadlines with accuracy

· Flexible adaptable and a great coach where needed

· Accountable for personal and departmental performance Hours

· Hours to be agreed per event

· Hours to include evenings and weekends

· Willingness and flexibility to work additional hours when required

Please note that due to the nature of the business, the role requires the service of alcohol so all applicants must be aged 18 or over to APPLY.

Benefits

Excellent Pay £16.80 - £18.00 (depending on various factors) Flexible hours and shifts

Exciting locations across London and outside
Friendly team to work and chance to progress
Pension scheme
Monthly Holiday Pay


Requirements
Skills and Capabilities · Experienced and trained to work within the Catering and Events Industry · Authoritative, persuasive with the ability to lead, make clear and effective decisions and be accountable to staff and client · Confident and articulate to act as MC when required · Well planned with excellent attention to detail · Experienced in managing both time and people while be a team player · Possess clear and logical management experience to meet the needs of a fast-paced environment · Exceptional customer handling skills, responsive to needs of client and colleagues · Confident in verbal and written communication · Ability to meet deadlines, manage time effectively and drive teams to meet deadlines with accuracy · Flexible adaptable and a great coach where needed · Accountable for personal and departmental performance Hours · Hours to be agreed per event · Hours to include evenings and weekends · Willingness and flexibility to work additional hours when required Please note that due to the nature of the business, the role requires the service of alcohol so all applicants must be aged 18 or over to APPLY.