Freelance Enterprise Project Manager

Serpentine Galleries; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An iconic cultural institution in London is seeking a dynamic Freelance Enterprise Project Manager to elevate their retail and ecommerce strategy. This role offers a unique opportunity to blend art and commerce during a high-profile summer, launching new artist editions and preparing for major events. You'll play a crucial part in managing retail operations, ensuring a seamless customer experience while collaborating with a dedicated team. If you're passionate about contemporary art and thrive in a fast-paced environment, this is your chance to make a significant impact.

Qualifications

• Experience in managing retail projects and ecommerce operations.
• Strong understanding of contemporary art and cultural institutions.

Responsibilities

• Oversee day-to-day retail operations across galleries and online.
• Manage stock, fulfilment, and enhance customer experience.

Skills

Project Management

Ecommerce Strategy

Retail Operations

Customer Relationship Management (CRM)

Stock Management

Education

Bachelor's Degree in Business or Arts

Tools

CRM Software

Job description

Are you a retail-savvy project manager with a passion for contemporary art and ecommerce? Would you like to join one of London’s most iconic cultural institutions during an exciting period of growth and creativity?

Serpentine is on the lookout for a commercially minded, hands-on Freelance Enterprise Project Manager to supercharge our Editions and retail strategy during a high-impact, high-profile summer period. This is your chance to step into a vital role that blends art, commerce, creativity and delivery.

We’re launching four brand new artist editions, preparing for Frieze Art Fair, and looking to amplify our retail and ecommerce presence. You’ll be running the day-to-day retail operations across our galleries and online shop, with the support of our Enterprise Coordinator, and using your know-how to make things sell. From stock management to fulfilment, CRM to content, you’ll shape the customer experience and keep everything running smoothly.

This is an exciting opportunity to work for an internationally renowned gallery. You’ll be hands on, happy to pitch in and enjoy working in a dynamic environment where no two days are the same.

Please see the Role Description for further details.

To apply, please send a short proposal outlining your relevant experience, your approach to the brief and our availability, along with your CV or portfolio to Roshni Hirani, People Business Partner at [e-mail] by midnight, Friday 16 May 2025.