Freelance Customer Service Assistant (Part-Time)

Aspire; London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A flexible digital service provider based in London is seeking a Freelance Customer Service Assistant to provide exceptional support to clients. The role involves liaising with clients, creating engaging visuals using Canva, and managing content schedules. The ideal candidate is organised, proactive, and possesses strong communication skills. Commitment of 10 hours per week is required, with a start date of 26th August 2025.

Qualifications

• Must be highly organised and detail-oriented.
• Strong written and verbal communication skills required.
• Must be able to create engaging visuals using Canva.

Responsibilities

• Liaising with clients post-sale to confirm package details.
• Designing engaging social media visuals and email headers using Canva.
• Scheduling Q&A articles and guiding clients on content requirements.
• Following up with clients for outstanding materials.

Skills

Organisational skills

Communication skills

Digital proficiency

Proactive approach

Tools

Canva

Job description

Social network you want to login/join with:

Freelance Customer Service Assistant (Part-Time), London

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Client:

Aspire

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

238aa351a8e2

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Are you a highly organised and detail-oriented individual with a flair for digital content and a passion for customer service? We're seeking a Freelance Customer Service Assistant to join our team on a part-time basis, ensuring our clients receive exceptional support and their digital packages are delivered seamlessly.

This is a fantastic opportunity to work flexibly, providing crucial assistance to our clients and contributing directly to their online presence.

Role Overview:

Your primary responsibilities will involve:

Client Liaising: Connecting with clients post-sale to confirm all package details and set expectations.

Content Creation: Designing engaging social media visuals and email header assets using Canva.

Article Scheduling: Scheduling Q&A articles for clients and providing clear guidance on content requirements.

Material Chasing: Proactively following up with clients for any outstanding materials needed to deliver their purchased packages.

What We're Looking For:

Availability: Ideally, someone who can commit to 10 hours per week, structured as 2 hours per day, Monday to Friday, to ensure daily client contact.

Digital Proficiency: Competent in using Canva for creating social media and email header assets.

Organised & Proactive: Excellent organisational skills with a keen eye for detail and a proactive approach to chasing materials and managing deadlines.

Communication Skills: Strong written and verbal communication skills for effective client interaction.

Start Date: Available to start from 26th August 2025 and commit until 30th November 2025.

We Are Aspire Ltd are a Disability Confident Commited employer