Freedom Vision Patient Liaison Manager

SpaMedica; Taunton; On-site; GBP 28,000 - 35,000; Full time

Job summary

SpaMedica seeks a Patient Liaison Manager to enhance patient experiences at our Freedom Vision practice in Taunton. This full-time role involves coordinating patient care and communication efforts, ensuring a caring environment while achieving performance targets. Join us to make a meaningful impact in healthcare with a focus on safety and integrity.

Benefits

33 days holiday (including bank holidays)

Performance-related bonuses

Recommend a Friend Scheme

Free quarterly snacks and flu vaccinations

Access to exclusive discounts

Continuous training and development

Qualifications

• Experience in customer service and sales.
• Excellent interpersonal and communication skills.
• Ability to manage patient data accurately.

Responsibilities

• Coordinate Freedom Vision activities and ensure exceptional service.
• Engage potential patients and explain service benefits.
• Monitor and improve patient satisfaction and experience.

Skills

Customer Care

Communication

Relationship Building

Job description

Client:

SpaMedica

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

78c0d6368449

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Location: Portland House, Deane Gate Avenue, Taunton, TA1 2UH

Hours: Full Time 37.5 hours per week Monday to Saturday between 8am 6pm (2 Saturdays per month)

Freedom Vision is our private practice within SpaMedica, offered in multiple locations across the UK and Wales. Freedom Vision offers the newest IOL technologies on the market today and provides patients with choice to choose alternative lens options for surgery that are unavailable in SpaMedica.

The role plays a pivotal part in delivering the highest standards of customer care and support throughout the Freedom Vision patient experience; right from the first enquiry through to surgery and patient aftercare.

Joining us as a Patient liaison manager you will support our visions and values of safety, integrity, kindness and transparency which are embedded in our day to day care, to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

About you:

As a Patient liaison manager you will be responsible for the conversion of leads to Freedom Vision patients, giving clear and individual advice on our premium services and benefits. Ultimately, you will aim to build relationships with the patients, understanding their needs and using your personable skills to influence and support private patients in their choice of surgery.

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.
• Opportunities to grow, learn new skills, and advance your career.
• Be part of a caring, community-focused team.

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!

Summary of benefits:

• 33 days holiday (including bank holidays)
• 4 Bonuses paid per year : Performance related to team targets
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations and DBS
• Access to exclusive discounts
• Continuous training and development

Responsibilities of our Patient liaison manager:

• Coordinate all Freedom Vision activity at your sites, ensuring that exceptional service is provided to all patients.
• Monitor and follow up patient leads from all sources and work closely with the marketing team to ensure potential patients are engaged and understand the benefits of Freedom Vision.
• Manage the pre-sales process, offering reassurance and confidence, to the patient on the benefits of Freedom Vision.
• Closely monitor the patient experience at each stage to ensure that customers feel that they are receiving the appropriate level of support and aftercare required.
• Meet KPI targets set throughout specified stages of the patient pathway.
• Flexible management of your time is required, including evening and weekends, to ensure that pre-sales and diagnostic process appointments are offered at times convenient to our patients.
• Record accurate patient data and records for all CQC and clinical governance requirements.
• Liaise with the Clinical Coordinator to effectively plan resources within the clinics to meet the needs of the business.
• Ensure understanding of patient lens requirements are recorded and lenses are ordered and received in a timely manner.
• Ensure patient information and data are managed in accordance with the Data Protection guidelines.
• Manage patient invoicing and documentation and taking payments, including credit control
• Travel in the region to other sites.

Apply Today and be part of a team that puts patients at the heart of everything we do.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

For more about us, visit Freedom Vision - Private Eye Surgery

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Created on 29/06/2025 by TN United Kingdom