Free People Stylist - Floral Street, London (8hr Temp)

URBN; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance the customer experience at their vibrant retail location. This role focuses on building genuine relationships with customers, ensuring their needs are met, and maintaining operational standards. Employees will enjoy a supportive environment that fosters personal growth and development while being part of a team that values individuality and diversity. With flexible hours and a commitment to work-life balance, this position is perfect for those looking to thrive in a dynamic setting while contributing to a brand that resonates with its community.

Benefits

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Structured support for development

Qualifications

• Ability to thrive in a fast-paced, rapidly evolving environment.
• Eagerness to learn and grow within the organization.

Responsibilities

• Build genuine relationships with customers and greet them upon entering the store.
• Assist in maintaining store merchandising and operational standards.
• Facilitate the zones of the floor based on business needs.

Skills

Verbal communication skills

Team player

Customer service

Adaptability

Education

High school diploma or equivalent

Job description

Location

This position is located at 28 Floral Street Covent Garden, London, WC2E9DP United Kingdom.

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

• Exceed the customer's service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently - issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast-paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% employee discount at all URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• We offer structured support within the business alongside continued learning and development.

#FreePeople #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.