Free People 32hr Keyholder - Regent Street, London

URBN; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a passionate Key Holder to join their vibrant team in London. This role is crucial in creating an engaging shopping experience for customers while supporting the store management in daily operations. You will lead by example, empowering your team to excel in customer service and sales. With a focus on collaboration and positivity, you will contribute to a dynamic store environment that values individuality and diversity. If you thrive in fast-paced settings and are eager to develop your skills, this is an exciting opportunity for you.

Benefits

Life Leave

Employee Assistance Program

Discount on Gym Memberships

Private Medical Insurance

Up to 40% Employee Discount

Season Ticket Loan

Cycle to Work Scheme

Continued Learning and Development Support

Qualifications

• Strong customer service and communication skills are essential.
• Experience in team leadership and sales is highly valued.

Responsibilities

• Collaborate with store management to drive sales and enhance customer experience.
• Lead and empower the team while managing store operations effectively.

Skills

Customer Service

Communication Skills

Team Leadership

Sales Skills

Multitasking

Tools

In Store Technology

MPOS

Job description

Location

This position is located at 247 Regent Street, London, WB12EN United Kingdom.

Role Summary

A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.

What You'll Be Doing

Brand Experience

• Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
• Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.

Leadership & Team Management

• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools.

Visual & Business Operations

• Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations.
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication & Relationships

• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication.
• Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast-paced, rapidly evolving environment.

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.

Wellbeing:

• Employee Assistance program to support with mental, physical, and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% employee discount at all URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• We offer structured support within the business alongside continued learning and development.

#FreePeople #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.